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When emailing us please give us your Kickstarter Backer number (in the subject line is nice!)
Melody is the person handling the assignment of Choose yOur Own dragons to people – if you have questions about your choices or still need to tell her which one you want – email her at reptangle@gmail.com
We are adding Sand colored Bantams to the Kickstarter pledges in the same manner as adding the Mystery Rainbow Tiger dragons (or any other items not yet paid for) – email Susie and she’ll paypal you. If you need to pay for something additional not already included in your pledge email Susie service@windstoneeditions.com
If your pledge already includes a Mystery colored dragon and you want that Mystery to be a Rainbow Tiger Mystery – Please email Susie at service@windstoneeditions.com (or Melody – Include your backer number! we are trying to count how many Mystery Rainbow Tigers Melody needs to paint)
Emails way better than Kickstarters messaging (or Kickstarter comments or putting your request on this forum or our Facebook page or anything like that) Put your backer number on your email! 🙂
We’re just doing them as an add on “Mystery Dragon in Rainbow Tiger” for $240 to your kickstarter pledge. Please provide me with your Kickstarter backer number when you ask us to add one on and paypal you for it. Even if you told me your number yesterday I may not know it and its WAY faster to have you tell me what your backer number is than it is for me to dig it out. Email us – either me or Melody – much better than Kickstarter messaging. service@windstoneeditions.com
(and FYI, Melody is still the only person to talk to about the color you’ve chosen for “Choose Your Own” Bantams – reptangle@gmail.com)
Thank you!
Any time you email me or Melody about your Kickstarter please put your backer number in the message (its extra nice if its in the subject line!). If you wish to add a Bantam in “Sand” to our Kickstarter rewards you can email me with your backer number and address and I’ll send you a paypal invoice – they are $165.00 (somewhere its incorrectly listed as $155 – we apologize!). We’ll be shipping the added on ones with the rest of your Kickstarter order.
So far surveys have only been sent to the Backer Tiers of “Magnet”, “Bantam Dragon in Stone”, and “Bantam Dragon in Sand”. If you emailed your survey back to us and have not heard anything at all from us, please let me know. service@windstoneeditions.com
Yes, Windstone is still sold in retail stores. Our dealers are mostly small brick and mortar retail stores and many of them may be temporarily closed at this time due to the COVID. I believe there are only a couple of them that sell on-line, and they date back to before we began to require a brick and mortar store front for all Windstone dealers. Our dealer list is not completely up-to-date in that some shops may be permanently closed, however its not missing any dealers. https://windstoneeditions.com/dealer-search/ Unfortunately I don’t think there are any in Dallas anymore.
If you have questions about the Kickstarter orders it might be best to email us directly. If you email me and I don’t know the answer, I ask Melody. If you emailed Melody and haven’t had an answer and have been waiting for an answer, you can email me at service@windstoneeiditons.com and I’ll help get you your answer. Melody and I don’t always see the forum every day! If you are wondering about something, email us.
I hope that all of the questions about the Kickstarter have been answered. If you have a question that has not been answered, or have not chosen a Choose Your Own Dragon at all, please email me or Melody – service@windstoneeditions.com gets the message to me and if I don’t know the answer I will ask Melody. At this point I think email works best (if you’ve already emailed Melody and have not had an answer, ask me and we’ll try to answer it). If you ask questions here in the forum or via Kickstarter, we might not see them. We apologize for all of the confusion. This Kickstarter did not unfold quite as planned!
The magnet packets I mailed all came back to us today “Postage Due” – I’m sorry for the delay! They’ll go back out again on Tuesday May 27th. I thought they were “flats” but I thought wrong (its hard to understand our U.S.P.S. rules).
There are a handful of “Sand”, “Stone”, and “Magnet” tier Backers who have not returned their survey yet! Please do so, even if you had add-ons that won’t be shipped for a bit, it will help keep us organized to get them back quickly. I do not yet know when the next round of surveys will go out – we are still painting dragons.
Remember, if you have any questions about the Kickstarter you may email us directly at service@windstoneeditions.com
Definitely not Windstone – Does anyone know what company or artist made this? Or know where Scott might look for help identifying it?
Thank you Bantam Magnet tier, Stone Bantam Dragon tier, and Sand Bantam Dragon tier backers who have so quickly returned your surveys! We have sent out a lot of little dragons today in response to those. Most boxes were sent UPS ground, and you should have already received an email from UPS with the tracking number. Those that went through the Post Office I emailed individually with your USPS tracking number. If you returned the survey this afternoon and have not received an emailed tracking number, it has not been processed yet. A few of them had added-on “Choose Your Color” dragons which have not been processed yet. Tracking number questions (and any other questions) can be emailed to Susie at service@windstoneeditons.com. Please provide your Backer Number – we are keeping track of everything by Backer Number. Thank you! It was really fun to get these dragons on their way to their new homes! -Susie May 22, 2020
The first Kickstarter Surveys have been sent! They went to all of those with a pledge tier for the “Stone” or “Sand” Bantam Dragon and for the Bantam Dragon Magnet. We will be able to ship those with only that dragon reward very soon! Anyone with a Stone or Sand Bantam plus other items will probably have to wait for the others to be ready. Look for an email from Kickstarter and please respond to it right away! This is how we get your shipping address. If you have any questions about your survey it might be easiest to just email me directly – service@windstoneeditions.com reaches me – instead of trying to message through Kickstarter.
I’m sorry I don’t know how long the wait is before other reward Bantam dragons are ready.
We’ve blocked the accounts (and IP addresses) of spammers “Kayla” and “Nelly” however the private messages that those spam accounts sent out are still in mail boxes – we cannot remove those. Please just delete them. These same spammers may appear again, from different IP addresses.
As a rule, its probably a spammer if they begin with “hello dear” and its someone you never heard of before. Never follow a link in a message from a stranger. If you reply to the message I don’t think anything bad will happen (except that the spammer will know they’ve got “a live one” – like when you answer the phone to a telemarketer) but its best not to experiment.
If you get a spam message and wonder if Windstone knows about it – check the list of New Forum Members at the bottom of the first page of the forum – if they are listed there, it means we haven’t removed them yet and may not know about them – in this case you can email service@windstoneeditions.com to let us know. If they are not in that list, that means that most likely we’ve removed them and you can just delete the message without notifying us. We generally post on this thread when we’ve had a spammer too. We apologize for this inconvenience.
I just want to let anyone who sees this thread know that there is no one at Windstone Editions that is an expert on Wolf Dogs. Occasionally I receive emails through our “Contact Us” form asking for information – I’m sorry, we haven’t any information and do not have someone to refer you to. You might find someone in this thread that you could contact via Private Message. -Susie Hartney, Windstone Editions, Customer Service
The Windstone Dragons that have not been painted in the old “Brown” as of this date are: #511.5 Mother Coiled with the crystal ball, all of the Oriental styles, The Female Hearth Dragon, both Loaf Dragons, and the new Bantam.
I’m sorry, I think I told someone the Kickstarter was for a month and I didn’t find out it was not until today. My apologies to anyone I miss-informed. Please be sure to read all of the Kickstarter Update emails that Melody sends out to stay on top of things.
Thank you Twin Dragons Mum! I kept wondering what would be appropriate as a filter – however didn’t find much at all in my efforts to search for it. Coffee filters sound like an easy and cheap item for people to obtain (until they become like the toilet paper! – and actually – in my house they are needed for the COFFEE!!!)
and Bodine, I am fine, thank you! I have lots of allergies and have been distancing my self extra because of a slight sore throat – which I believe is simply pine tree pollen invoked. No fever. No cough. Just trying to stay safe.
