Store, eBay, & Shipping
No, we are sorry, our location is not open to the public and does not include a showroom or retail shop. Please use our website store to order our figurines or visit our Dealer List at the bottom of this page for retail stores that carry our figurines. Our local Corvallis dealer is “Northern Star” at 124 SW 3rd Street in Downtown Corvallis.
Yes, if you place the order though our website store and pay for it on-line, we can arrange for you to pick it up from our location Monday-Friday during our business hours. You must contact us to make these special arrangements.
Yes, we do. If you do not see your country listed when you fill in your name and address in the Delivery Information form (when you reach the Check Out page of the store), please contact us and we will add your country to the list.
To determine the shipping cost for the item you are interested in, begin to place an order for the item. Add it to your shopping cart and click on “view cart”. Click “Calculate Shipping” and fill in the country, state, city, and postal code for your delivery address and press “update”. You will see a choice of shipping methods and their costs. Select the one you want, or, if you are not ready to order, press the “x” next to the item in your cart to remove the item from your cart. If you decide to place the order, leave the item in your cart and click “proceed to checkout” where you will find fields for your complete address and you can complete your purchase.
For domestic purchases, UPS Ground, UPS Air, USPS Priority Mail, and USPS Express Mail shipping are available. For international purchases, USPS Priority Mail and USPS Express Mail shipping are available. For international purchases 4lbs and under, USPS 1st Class shipping is available. If shipping to a P.O. Box address: Please choose USPS shipping services – its possible to choose UPS however they do not deliver to P.O. Boxes.
We apologize that tracking numbers are not automatically sent out by our website. They are available the following ways:
If you chose United Parcel Service for your shipping method, UPS will email you the tracking number at the end of the day after the package has shipped.
If you chose United States Postal Service for your shipping method, are in the U.S., and paid with your Paypal account, the tracking number will be provided to you by Paypal.
If you chose United States Postal Service for your shipping method and are not in the U.S., we will email you the tracking number manually from windstoneeditions.com. If you do not receive this after receiving the “completed” email, feel free to reply to the completed email to request it.
If you chose United States Postal Service for your shipping method and paid with a credit or debit card, the tracking number is not sent to you unless you request it from us. You may put a note in the Customer Notes field (its just after the shipping address fields) while placing your order to request that we provide the tracking. You may also email service@windstoneeditions.com to request it.
When you have placed an order from our website you will receive an email from windstoneeditions.com with the order number and “processing” in the subject line. This email confirms that your order has gone through correctly. You may also receive an email from paypal or your credit card letting to know that the payment has been made. Note: If our website is overwhelmed with traffic, as happens sometimes during a Grab Bag sale, the “processing” email may not be sent out. If you do not receive it and are not sure if your order went through or not, please contact us at service@windstoneeditions.com
After we have packed up and shipped your order, you will receive an email from windstoneeditions.com that has the order number and “completed” in the subject line.
Tracking numbers are not automatically sent out through our website.
No, we do not offer any layaway plans.
Yes. To be automatically notified by email when an item is back in stock, log into your Windstone account, go to the product’s page, and click the “Join Waitlist” button. You may manage the items that you have waitlisted by logging into your Windstone account and hovering over your name in the upper right corner to see the account drop down menu. Hover over “shop” to reveal another drop down menu, the last item of which is “waitlists”. Click on “waitlists” and you can view the items you are waiting for and remove any you no longer desire.
There are times when we give an item we are restocking “password protection” which means that only those who have the password can order the item. We then send out emails to those on the waitlist with the password and instructions for ordering. Only the people who receive the emailed password can use it (no sharing with someone else). The email comes from a Windstone email address and begins with “You are at the top of the waitlist for the…” The email gives a date by which you must order (the item is held for you until that date). When a password protected restock is begun, we post a notice about it on the Community Forum in the Store Discussion section. During a password protected restock the item is hidden from public view to reduce the confusion to the public of seeing something on our website that says “enter password”. This technique is sometimes used when we have a very small batch and a very long wait list, and sometimes is adapted for the sale of a new Grab Bag Edition.
At this time we have no way of notifying you the instant we add a new product to the store, however shortly after a new item is added we try to send out an email Newsletter to announce it. To sign up for email Newsletter Announcements please scroll to the bottom of any Windstone page and below “STAY CONNECTED, The Windstone Newsletter Keeps You Informed” click the Subscribe button. (You will be sent a confirmation email immediately after you subscribe; please be sure to click the link in that email to confirm and activate your subscription). We also try to announce when new items are added to our webstore in our website’s Community Forum in the “Windstone Store Discussion” section. (You can access this from the menu that drops down when you click the Community tab). When you enter the Windstone Store Discussion Forum area, you will see a “Subscribe” button on the upper right. Click this to have the forum send you an email when a new topic is added to this section of our forum and to subscribe to comments made in it. The email will alert you to check for new announcements in the Windstone Store Discussion section of our forum.
No, running scripted programs to scan for updates or auto-refresh our store is not permitted due to the huge hazard these programs present to our website. The extra traffic they create can cause our website to crash. Users found to be running such programs will be blocked and will be unable to access this site. We apologize for this inconvenience.
When we have a large demand for an item that we don’t have a large quantity of, we limit orders of that item to “One Per Customer” so that as many people as possible have an opportunity to purchase that item. We want to be able to make as many different collectors as possible happy!
When an item is limited like this, we put the phrase “One Per Customer” in the product description and when an order is placed for this item, our shopping cart will allow the purchase of only one of the item. Please don’t make a second order to purchase another one.
Our definition of this phrase “one per customer” is simply that each customer may only buy one. If you are paying for one, you have purchased one. You may not purchase another. As of June 2024 we are not allowing shipment of your Grab Bag item to another person. If its a gift or a trade with someone else, you must have it shipped from us to yourself, we will not send it to its ultimate destination. Remember to inspect items you receive and notify us within 5 days of the date received if there are any issues.
If a family member also wants to purchase a One Per Customer item, they must order and pay for their own item with a different credit card or paypal account. There are times when we limit even further, to “One Per Household”, which we would state in the item description, and in those cases everyone in your home will enjoy looking at a shared purchase. There are also times when we discover that we have plenty of an item and we lift the One Per Customer limit after a day or so.
We thank you for respecting and following our One Per Customer rule! We appreciate it when everyone is considerate of everyone else and of our company. By complying with our request to limit yourself to just one, you are enabling your Windstone Community friends to acquire the items that they love too, and you are relieving us of the unpleasant task of canceling an order for an “extra helping”. Thank you.
A “Grab Bag Edition” means that each of the pieces in a batch are colored differently (sometimes there are “twins”) and that the color of the item you receive is a mystery until you open the box! We don’t know what color we are sending to you and you cannot choose what color you want. An order is for one item, the picture on the product page shows a selection of those in the group to give an idea of the color possibilities.
Please contact us within 5 days of receipt with any problems with your order. If you have received a damaged item purchased directly from us, please contact us immediately with the order number or eBay item name (or listing number) and we will file a claim with the freight carrier and arrange for the item’s return and replacement (or refund). Save all packaging for damaged items. It also helps if you can take pictures of how the item was packed and of the damage. Buyers do not need to pay for return shipping on damaged items.
If you have changed your mind about your store or eBay purchase, please contact us within 5 days of the date you received it for return authorization and details regarding conditions for returning items, shipping charges, and re-stocking fees. We will not accept unauthorized returns. Authorized returned items must be in their original unused condition, packed in their original box and packing materials, and received by us within 30 days of purchase. If you have received a defective store item, please contact us immediately with the order number and we will arrange for its return and replacement (or refund). A picture of the defect is very helpful to us. If you have received a defective eBay item, please contact us with the eBay item’s name (or listing number) and we will arrange for its return and repair, replacement, or refund. Buyers do not need to pay for return shipping on defective items. If you have received a damaged store or eBay item, please contact us immediately with the order number or eBay item name (or listing number) and we will file a claim with the freight carrier and arrange for the item’s return and replacement (or refund). Save all packaging for damaged items. It also helps if you can take pictures of how the item was packed and of the damage. Buyers do not need to pay for return shipping on damaged items.
Regular Production – Regular Production (or just “production”) items are made on a regular basis and are offered for sale through our online store and through our dealers. They are not signed or numbered. Limited Production – Limited Production items are made in very small batches and are available through our online store, production of these is “limited” and we may not make more of them for a very long time. Signed Limited Production items are signed on their felt pads by Melody Pena but are not numbered.Limited Edition – Limited Edition items are made in a set number and are signed and numbered on their felt pads by the Windstone artist who painted them and invented their color scheme (I.e., a Limited Edition of 10 will be signed and numbered with 1/10, 2/10, etc). Currently, Limited Edition items are only available through our eBay auctions. Artist’s Edition – Artist’s Edition items are available through our eBay auctions and occasionally through the “Special Items” section of our store. They are signed and numbered on their felt pads by the Windstone artist who painted them and invented their color scheme. There is no set number to an Artist’s Edition. Test Paint – Test Paints are available through our eBay auctions and through the “Special Items” section of our store. They are signed and numbered on their felt pads by the Windstone artist who painted them and invented their color scheme. There is no set number to an edition of test paints. Unlike Limited Edition and Artists Edition colors, a test-painted color could become regular production someday.
Limited Edition, Artist Edition, and Test Paint Items are only available through our eBay auctions and through the “Special Items” section of our store. We do not sell made-to-order copies of these items.
Repairs, Replacements, & Other Services
Windstone does not offer any repair services. Some talented Windstone collectors offer their repair services in our Community Forum, in the Repair section and you may find something there to help you. We do not recommend anyone in particular to make repairs.
Windstone figurines and candlelamps are made from cast gypsum stone (a form of very hard dense plaster), and they are painted with acrylic paint and sealed with a clear acrylic sealer. Pieces that have been broken off can be glued back on with white glue (like “Elmer’s” or “Weldbond” brands) which absorbs into the plaster and forms a very strong bond. Apply glue to the break, press the pieces together, and wipe off the excess glue with a damp towel. Eyes, jewels and horns can also be glued back in with white glue. Nicks and small chips can be filled in with a “spackle” paste, and larger missing pieces can be resculpted using a 2-part epoxy clay such as “Magic Sculpt” or “Apoxie Clay”. Repaired or resculpted areas can then be repainted using acrylic paints and sealed with a clear acrylic varnish. Touch up paint is not available from us. A Deco brand gold paint pen can be used to re-paint gold details (you may contact us to receive an almost-used-up gold or silver paint pen to make touch-ups). For more repair tips, please visit the Repair section of our Community Forum. Please take credit for your work and note on the felt pad that your piece has been repaired by you.
No, replacement felt pads and hang tags are not available.
No, replacement boxes and cardboard inserts are not available.
Melody cannot take sculpting or painting commissions, but she does welcome suggestions on new creatures to sculpt and new color schemes to paint. You can post your suggestions in the Ask Melody section of our Community Forum.
Paint-Your-Own Windstones
Please click here to download a pdf tutorial on how to paint our PYO figurines. This tutorial includes detailed information on recommended materials and painting techniques. Each Paint-Your-Own comes with a small sheet of instructions, an adhesive felt pad to place on the bottom, and glass eyes or jewels as needed – this packet is stapled to the packing list inside the shipping box. Windstone uses Golden Artist Colors acrylic paint on the painted pieces we sell, however any acrylic craft paint will work. For best results give your figurine a base coat of white or black before applying the detail colors.
No, we do not sell the same sculptures that we sell in painted form as unpainted Paint-Your-Own figurines.
About Us & Miscellaneous
We began reproducing Melody’s art prints in 1979 and her sculptures in 1984.
Windstone figurines are produced in the U.S.A., right here at our factory in Corvallis, Oregon. Our previous location was in North Hollywood, California until 2008.
Windstone figurines and candlelamps are made from cast gypsum stone (a form of very hard, dense plaster). They are painted with acrylic paint and sealed with a clear sealer. This material can absorb moisture and is for indoor display only.
No, Windstone Editions figurines are meant for indoor display. Our figurines and candlelamps are cast in gypsum stone which can absorb moisture. We do not recommend any method of rendering them weatherproof. The figurines we have made for outdoor display have been the “Garden Art” Rock Dragon or Little Rock Dragon figurines which we are not currently making.
Please look at the pictures of our products in our webstore for the piece you have. We have a section called “Permanently Retired” for those we no longer make. If you do not see your item there, please contact us and we will help you to figure out what you have. You will not be able to attach a picture of your item to the “contact us” email, however a picture can be attached to our reply to your message.
We do not set values on our retired Windstone pieces, they are worth whatever someone is willing to pay for them. To determine that, search eBay for completed auctions for the same item to see what it sold for. You can also look for the prices that people are asking when they sell them on eBay, in our Community Classified Ads, or in our Official Fan Club Facebook Group.
Ebay is the best place to find retired Windstones for sale. We also have a Classified Ads area on our website for buying, selling, and trading Windstones and many collectors offer items for sale in the Windstone “Official Fan Club” Facebook group.
Each sculpture by Melody Pena has a date and Melody’s signature engraved onto it. The engraved signature does not make the sculpture “signed”; signed pieces have the artist’s signature on the felt pad. Signed and numbered pieces have a signature and a number on the felt pad. The engraved date is the copyright date, the year that the original sculpture was completed by Melody. This date is not the date on which that particular piece was reproduced by Windstone, all of each sculpture have the same date on them, no matter when we made them.
We only recommend that Windstone figurines be cleaned with a gentle dusting. A clean, dry, soft paintbrush or make-up brush works well for this, as do “canned air dusters”. Do not use water or any cleaning agents or polishes on your Windstone as they can harm the painted surface. If you have something more difficult to remove than dust, please contact us for assistance. We know of no way to safely clean tobacco residue off of Windstone figurines.
To enter Melody’s monthly free raffle, click on the “enter” button on the emailed newsletter announcement. You may also send an email to reptangle2@gmail.com with the current month and year and the word raffle in the subject line (for example “June 2026 Raffle”) and your forum or display name, your real name, and your mailing address in the body of the email. To see the Raffle Rules, visit our Community Forum “Raffles” https://windstoneeditions.com/forums/topic/raffle-rules-and-how-to-enter/
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You may email us with contact us link, or email to service@windstoneeditions.com – both go to Customer Service and will be directed to the proper person for a reply. Our telephone number is 1(800) 982-4464 or 1(541) 752-0404. Our location is not open to the public and does not include a showroom or retail shop.
