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TO users with aol.com email addresses:
Most (if not all) of our complaints from users about not receiving our emails have come from users with aol.com email addresses. I installed software that logs all of our outgoing email messages, and the mail log has confirmed my suspicion that the system is sending out all the emails that it’s supposed to, but they are not getting through to people using aol addresses. I will get this resolved with aol, but in the meantime if you need help with anything because of this issue, please contact us.
I renewed your ads for you. Please if you (or anyone else) have ads that are disabled/expired, and that you want enabled, contact me and I will take care of it. I’m still figuring out this system, which is a bit complicated because some issues seem to be temporary (due to the transition) and others may not be. Looking at your ads, I think the issue was that they expired before we shut the old site down for migration. It appears the only way for non-admin users to renew ads is to click the “renew” link in the email that gets sent to you 3 days before expiration. Since your ads were already expired, those emails were not sent.
Scathach,
I changed the category on that ad for you. The category is only editable by an admin because categories can be tied to different payment plans. A lot of classified sites charge users to post ads, depending on the category. So in order to prevent people from posting a free ad, and then changing the category to a paid one (but not paying), the system only allows admins to edit the category. Unfortunately there doesn’t seem to be a way for a free site to bypass this behavior, but I don’t expect that the need to change categories will come up a lot, so for now just contact Susie or me if you need this done.
Classifieds update:
I got some help from the developers of the classifieds plugin. Apparently there was a bug that was causing expired ads, when edited/renewed, to require admin approval. They say they have fixed that now, so hopefully any expired ads that you edit or renew from here on will be published right away without requiring approval. I have also revised the layouts of both the listings page and the individual ad pages a bit. Both of them now display the expiration date. Apparently the sorting issue on the listings page was that it was displaying the date that ads were originally posted, but sorting them by the date they were last renewed (don’t ask). So I have changed it to display the dates that ads were last renewed rather than the date they were originally posted (and it will still sort by that date as well).
I am still working on getting the “general” category (for sale, wanted, for trade) to display on the ads in addition to the subcategory (dragons, poads, etc.).
I’ve been waiting to approve the classified ads that are in our “incomplete” and “ads awaiting approval” queues because I thought it would be helpful to the authors of the classifieds plugin as they try to figure out why ads are ending up there rather than just getting published right away. However, I’m not getting much response from them, so I’m going to go ahead and enable those ads. If any of them are ads that you actually DON’T want published, please contact me and I will disable them, or you can disable them yourself, but let me know which ones they are so I don’t re-publish them. Thanks.
Sorry about your PMs. I’m still trying to sort out why some got transferred and others didn’t. If you notice any pattern to it (for example your PMs from certain users didn’t make it, or messages before a certain date) please let me know. That would really help us troubleshoot this. I also have the guys who migrated the data for us looking into it. I’m confident we’ll get it fixed, I just don’t know how soon. If you can give me examples of the ones where only your replies are there, that would also be helpful. Thanks.
One more thing: there are 11 classifieds that are sitting in the “incomplete” list, waiting for approval. If you have submitted one of these ads and are desperate to have it published, let me know (and tell me which one it is). Otherwise, I would like to wait a little bit (maybe a day) so that the guys who are trying to troubleshoot this can have some clues to go on. Thanks.
I just added an update to the About This Site page. If there is an issue you are concerned about that isn’t addressed there, please let me know.
Some people have had trouble resetting their passwords. That issue has been resolved now. Sorry for the inconvenience. Please let me know if you have any further issues with passwords.
Apologies Betrluk1. The problem (in the short run) is that a bunch of ads are going into a couple of different queues (“ads awaiting approval” or “verification”) that they shouldn’t. I’ve got the people who wrote the code for this classified plugin looking into it, but in the meantime it’s very difficult for us to know which ads in the queue should be enabled and which should not be. I will enable all your ads that are queued right now, so if there are any that you DON’T want enabled, please let me know (or you can disable them yourself). Sorry for the trouble.
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