I have had this problem with some sellers. First try to work with the seller if he has 100% on comments he is a good seller, most likely he will make it right. If you sent it back you will most likely get the price and shipping back. Some time they don’t want it back and just sent your money. If the seller won’t take can of it then go to e-bay, they will check it out and give you your money back. If you sent pictures of it. Also sent pictures to the seller you can do this when you sent the e-mail through e-bay. I hope this helps you.