Well, I contacted the seller who — as I feared — tried to pretend that their packing job was flawless. When I asked why then did the cats arrive damaged, the seller said that the damage must have been there before they were packed. That’s funny… they were advertised as being “in excellent condition.” After I brought up that point the seller apologized and refunded my money. I’m still not sure what it was they apologized for though, bad packing or lying in the auction description! Maybe both.
But now all is well. I just have to get on Kyrin’s waiting list to get the little guys patched up.