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Susie

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Viewing 15 posts - 16 through 30 (of 1,741 total)
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  • Susie
    Keymaster

      Just an FYI that more of the Crouching Cat Candlelamp in Black are planned! If you still want one after they sell out, please press that “join waitlist” button to be emailed when the next batch is ready.

      in reply to: Mad,mad,mad weather #1687370
      Susie
      Keymaster

        I heard from Starbreeze early this morning and she said she was o.k. Her house still had a roof!

        in reply to: Password Protected Re-stocks & Waitlists #1687097
        Susie
        Keymaster

          Thank you Etruscan for answering that question! Here are some more details:

          If we do a “normal restock” where you receive a “The item you are waiting for is back in stock” email, automatically generated and sent to everyone on the waitlist when we restock the item, if the items sells out before you purchase it, you will need to rejoin the waitlist. If we do a “password protected restock” I personally send an email explaining how to order and the circumstances dictate whether we retain the old waitlist or clear it out and ask everyone to rejoin – If we clear it out, I try to remember to send an email to that effect – letting you know that you will need to rejoin the waitlist if you are still interested in the item. It is also possible to “manage” your waitlisted items! If you go into your Windstone account and go to “shop” you will find a “waitlists” selection where you can see what you have waitlisted and remove anything you no longer want.

          We are doing fewer password protected restocks currently because items are currently not selling out super fast and the password protected procedure is labor intensive for our small staff. I apologize to anyone who has waited for a long time for something that we restock the normal way only to have it sell out before you can purchase one. Its very hard for us to predict which items might do that, and which won’t. This Fall you will mostly see it only used on Secret Keeper Dragons.

          I hope this information is helpful to everyone! If you have any questions, the quickest way to get an answer from me is by email to service@windstoneeditions.com -Susie

          in reply to: New! Large Rock Dragon in Copper Patina available 9-26-2024 #1687047
          Susie
          Keymaster

            We haven’t any plans to make them in another other colors at this time. Just Copper Patina for now. I don’t know what the future might hold!

            Susie
            Keymaster

              Thank you Etruscan! Its much quicker to contact me at service@windstoneeditions.com
              I fixed the Secret Keeper so it doesn’t show in the Emerald file but I don’t know how to get it out of the In Stock list!

              in reply to: New! Large Rock Dragon in Copper Patina available 9-26-2024 #1686982
              Susie
              Keymaster

                If we can, we will be making more batches of these Rock Dragons since they sold so well. It will probably be months between small batches.

                in reply to: New! Large Rock Dragon in Copper Patina available 9-26-2024 #1686907
                Susie
                Keymaster

                  Thank you! That was quite the surprise! We haven’t had the site crash in quite a long time! Please join the waitlist for this guy. Thank you!

                  in reply to: Anyone here ever REPAINT a Windstone?? #1686339
                  Susie
                  Keymaster

                    And just as a reminder we have Item #13 in the Forum Rules and Guidelines:

                    “Don’t post pictures of repaints. Repainting a non-PYO Windstone is not illegal, but Windstone Editions strongly discourages it and does not support repaints as they create confusion about Windstone’s official products. We ask that you not post pictures of non-PYO (Paint Your Own) repaints on the Forum. Furthermore, you may not offer (for sale, trade, etc.) non-PYO repaints or offer to repaint a non-PYO Windstone using this Forum. Note: Repairing and restoring damaged Windstones to near factory condition and color is not considered “repainting”.”

                    Thank you for following the rules!

                    in reply to: July 2024 Free Windstone Raffle, ends 8/01 #1685510
                    Susie
                    Keymaster

                      Thank you for posting this Etruscan!

                      Susie
                      Keymaster

                        I’m sorry, it will still be a good long wait for the PYO Oriental Dragon to be restocked.

                        in reply to: Supernatural Resting Ponycorn GB 2024 #1684954
                        Susie
                        Keymaster

                          The Grab Bag sales have officially ended. Any leftovers will be auctioned by us on ebay at a later date.

                          in reply to: Sitting Red Fox in Natural Color? #1684738
                          Susie
                          Keymaster

                            I can confirm that the only “Natural” colored Sitting Red Foxes were a grab bag edition in 2015, as per the class photos that Etruscan has posted. Thank you Etruscan! -Susie

                            in reply to: Supernatural Resting Ponycorn GB 2024 #1684195
                            Susie
                            Keymaster

                              The first round of emailed passwords for the Supernatural Safari Resting Ponycorn Grab Bag edition 2024 have been sent out. Everyone who has received an email has until (and including) June 17, 2024 to place their order. Anyone who has not received an email is at the end of the list in the portion that hasn’t been sent out yet. After June 17th has passed, if any ponycorns are still available, emails will go out to that number of people who are at the end part of the list. (for example, if 10 remain, we will send the first 10 of the remaining people a password)

                              As to filling the orders, this is going to take some time, but we are working away at it! Thank you for your patience and cooperation in our efforts to make this a fair grab bag.

                              in reply to: Supernatural Resting Ponycorn GB 2024 #1683905
                              Susie
                              Keymaster

                                Thank you to everyone who signed up on the waitlist! The list has now closed. When we are ready, we will begin sending the ordering instructions to those on the list – this process will take some time, and after you receive your ordering instructions you will have some time in which to place your order – no need to rush to order when you receive your email. As you know, these are one per household and duplicate entries will be automatically removed. There will be no shipping to other people or addresses, only to the person who is on the waitlist and is placing the order. When you receive your emailed instructions, please read them as they may be different from past instructions.

                                Class photos will be posted – I’ll remind Melody about those. Thank you!

                                in reply to: What’s next on the schedule, Part 7 (for 2024) #1683770
                                Susie
                                Keymaster

                                  The Grab Bag is not ready yet! Melody asked me to advise you of what we can about when the “Supernatural Safari” Grab Bag Edition of Resting Ponycorns will be available. We have had various things delay them, as is usual with our Grab Bags! I cannot tell you when they will be ready but several things must happen before they can be. It will definitely not happen this weekend.

                                  The most important problem we must overcome is that we must be able to easily make USPS Postage Labels for the orders! We normally make those via Paypal however right now we cannot make USPS Postage Labels for orders paid for with credit or debit card due to an issue that Paypal is working on correcting. We are hoping that Paypal will resolve this problem quickly. We are exploring alternative ways of making the labels – Pirate Ship is one of the ways, USPS Click N Ship is another (but it hasn’t been working right either!)

                                  We are also working on another new kind of Wait List for this Grab Bag. There will definitely be a wait list that you sign up for first, and then those on the list will be notified in random order with a password for placing their order. These details are still being sorted out.

                                  When we put the waitlist up we will be sending out an email announcement to let you know via our email newsletter announcements . You sign up for these newsletters through the “Stay Connected” Newsletter Subscribe button at the bottom of our website pages. That will be the quickest way to receive the information. We will also make announcements on Facebook and here in the Forum – however I strongly advise you to look for the Email Newsletter Announcement because we might forget to put the information elsewhere. When the waitlist goes up, there will be a big chance that if everyone tries to sign up at once that our site may crash for short periods due to too much traffic. If this happens, please step back and give the site a bit of space before pressing more buttons. We cannot fix it if it crashes, we just have to wait for it to recover.

                                  I know that these will be one per customer however those details are not completely settled – the rules may be different from in the past. When you receive the information about ordering you will want to read it all. I do not know how many there are yet, however its a pretty big batch.

                                  That’s all I can think of right now. Please relax and have a lovely weekend! -Susie

                                Viewing 15 posts - 16 through 30 (of 1,741 total)