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Mimitrek has got the answer all right! We are not set up to process credit cards directly. Credit card payments can be made through Paypal. Processing credit cards directly would entail a lot of expenses and additional labor that we aren’t currently prepared to handle – at this point accepting credit card payments through Paypal is much more cost effective. Maybe this will change in the future, but that is probably a long way off. I appologize for any inconvenience this causes.
We have sold out of the Limited Production signed Old Warrior Dragons in white and they have been removed from the store. We will not be making more of them.
Dear Forum members:
We keep trying to improve our on-line store and I thought that these helpful hints for ordering would be, well, helpful! Please feel free to let me know if there is anything I’ve missed that should be added to the list – or let me know if anything I’ve written here doesn’t make any sense. I will keep updating this section to make using our store easier for you. If you are a dealer, those orders are not placed through the on-line store, please give us a call or email. Thank you!
-Susie, Windstone Customer Service, service@windstoneeditions.com
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Helpful stuff for ordering through our on-line store as of August 2014:Shipping Time: We ship orders Monday through Friday, we do not ship orders on Saturday or Sunday. When possible, we ship orders on the same day or the day next business day after the order is received. This is not always possible, particularly on Mondays and if the store is very busy as it is when we are taking orders for a “Grab Bag” item. Please note that the shipping times shown when you choose a shipping method in the store are generated by the Post Office website, or the UPS website, not by us, and they are approximate and do not take into account our rural location or the time of day you are placing the order. If choosing a domestic Post Office service, anticipate that it will take at least a day longer than shown. If you are choosing an International Post Office service, please be aware that First Class International services are not trackable and no time frame is guaranteed, it is possible for these to take a long time to travel to you and if they never arrive we cannot take responsibility. You may prefer to use Priority Mail for International shipments. If you need an item to reach it’s destination by a certain date, please put a note in the Customer Notes part of your order to let us know what date it needs to arrive by and we will do the best we can. You may also email notes and questions about shipping directly to service@windstoneeditions.com. We are not in the office on Saturday and Sunday.
Credit cards: We are not set up process credit cards directly (even if you call us with your order), however you may use your credit card to make a payment through Paypal in our on-line store. For more details about using Paypal, please visit http://www.paypal.com. At this time we can only accept payment through Paypal (or credit card via Paypal) and all payments must be in U.S. dollars. When your choose “credit card” as your option of payment in our store, you will go to a page on the Paypal website. If you do not have a Paypal account, click on the bit that says something like “Don’t have a Paypal account?” and you will be able to pay with a credit card through Paypal as a “guest” or “visitor”. Please note that paypal will want the address you put into their site to match your credit card billing address. If you are having the package shipped to another address do not worry, we try to ship to the address that you type into OUR website as the shipping address when you place your order.
Shipping address: When you are “checking out” please check that your shipping address is correct. We ship to the shipping address that you have on your order (not the address that you have in your Paypal account). You may have an item shipped to someone else.
Customer Notes: Remember that you can communicate any special instructions to us in the “Customer Notes” when you place your order. This is a perfect place to tell us that the order is a birthday gift which must reach your Aunt Blanche by a certain date or to sign “Love Fuzzy”. If you tell us that an item is a gift, we will not enclose any pricing.Order number: If you are contacting us about an order placed through the store, please provide the order number to make it easier for us to find it. The name under which you ordered is helpful too! Forum names are not attached to orders at all.
Notification of shipping: When we have shipped an order, we change the status to “complete” and our shopping cart software emails you a message that the order is complete – this is usually the day or the day after the package shipped. When we generate a shipping label for a USPS Priority Mail package through Paypal, you will receive an email from paypal with the USPS tracking number. When we ship a UPS package you will receive a Quantum Ship Notification email from UPS with the tracking number. Both types of automatic email may get caught in your spam filter, so if you are not receiving them, check your junk mail box. When we ship items USPS First Class International we try to include the customs document number on the status “complete” message – however that number does not tell you very much about where an item is during its travels and we might forget to include it.
Please feel free to email service@windstoneeditions.com or call us at 1 (800) 982-4464 with any questions. We are in the office Monday-Friday from about 9 to 5:30.
Quote:I have a question also….I noticed that in the DRAGON section there is still an area for the hatching kinglet but when I click on it it states that there are no items available, so I was wondering if there are going to be more hatching kinglets in a different color or if the brown hatching kinglet will ever come back?
We don’t know if or when there will be more Hatching Kinglets – we only know there are none available now. 🙂 (However there will probably not be more brown ones) To find out if and when there might be more in other colors you’ll have to “Ask Melody” on the forum.
Quote:Just curious. I thought the white griffins were selling out of their last batch. The crouching chick is sold out but the item listing is still there. Does that mean another batch will be made?
😮 What a quick observation! 😮
No, this is the last batch. We haven’t removed them from the store yet because they just sold out and there is the chance that someone who has ordered one but hasn’t paid for it yet might cancel their order in which case I would put one back into stock.
Quote:“Does that mean that there will be MORE of any ‘out of stock’ item that is left?” The simple answer is- ‘probably’.
If you wish to be emailed when an “out of stock” item is again available, please email me with the name of the item and “waiting list” in the subject line and I will add you to the waiting list for that item. Please email separately for each item you are interested in.
susie@windstoneeditions.com or service@windstoneeditions.com
The brown female griffin (painted to match the brown male griffins that we retired in 1996) is available now. This Limited Production item is not signed and we have a limited quantity at this time. If they sell out and you wish to purchase one, please email me with “Brown Female Griffin Waiting List” in the subject line and I will email you when they are again available. Brown Griffin chicks are coming soon (there will be no brown males to match these as they are retired).
Note: this item is fairly heavy – when you are placing your order you’ll want to compare UPS ground shipping with USPS Priority Mail for a lower shipping charge (click on “shipping method” options).
Oh boy! There is a lot of discussion in here already! 😆
I intend to post some “helpful hints and tips” for using our store when I get a chance. For now just real quick on the notes I’ve seen in this thread already:
Background and font color: We are aware of the problems with text boxes with yellow background and white font (which happens on some computers but not all!) and the “invoice” page which is white on white and invisable unless you highlight it or print it (and I believe this happens on some computers & not all). No one has figured out how to fix those problems but we intend to!
Featured items on front page: I will tell Tom to take a look at this thread for suggestions regarding the featured items on the front page.
Discounts: As a rule, Windstone has never offered any discounts so I wouldn’t expect any “sale prices”.
I will try to look at this forum as often as I can – however I get really busy sometimes! We are always trying to improve our store – it is still evolving – and really appreciate your comments and suggestions. Thank you.
I just discovered something! It would be very helpful if you send a separate email for each item that you want to be notified about! That will help me email messages to you when the time comes.
We are also going to update the items listed in our store so that items that are out of stock that we know we will not be making any more are not shown there.
Quote:does this apply to the brown
This applies to everything that we show as “out of stock” HOWEVER there are some out of stock items that we will not be making more of – Being on a waiting list for them is not a promise that you’ll be able to get one – it’s just a list of people that I will inform IF we have more of them.
Quote:I just included this in the ‘Important links for all new members’ thread below the Windstone store link
Thank you!
We have run out of Pink Curled Dragons. If you want one please email me at susie@windstoneeditions.com to be put on the “NEXT Pink Curled Waiting List” — you can put that in the subject line! and I will email you when we have more of them.
If you wish to purchase any item that our store is showing as “out of stock” you may email me at susie@windstoneeditions.com to let me know that you want it – then when we have more I will email you to let you know the item is back in stock. It would be a good idea to put the item name and the words “Waiting List” in your email subject line and please send a separate email for each item you wish to be notified about.
Pink Curled Dragons are in stock in our on-line store agagin. If they should sell out before you have a chance to order one – please again email me to be put on the “NEXT Pink Curled Waiting List” — you can put that in the subject line!
