good cat candlelamp eye trouble

[Tiffany]

well this has been bugging me for a while and i couldn’t sit on it anymore. i was almost going to put this in the ask melody section , but i didn’t want to trouble her with something miniscule like this. anyway, i got a good cat candlelamp on ebay and when it arrived i saw immediately that it had a mis-set marble eye, it wasn’t glued in far enough forward so there is a significant gap that shows even when its not lit, but when it is lit it is unbearably off! ack! theres a big old gap you can see clear through to the yellow glow from the flame behind.
anyway, i didn’t know if other peeps had this problem, if the eye socket was just a little tight for the marble and it happened here n there, of if mine is just “special”. it looks way too bad to be lit, so i either thought i would try to chip it out, breaking the glue, but not the marble, as i have good tools, or just break down and buy a whole new one. id hate to do that though as money is tight and i want to have the $$ for the new pieces.
any suggestions from windstone staff or collectors? i know i should get a pic, but its kinda tricky to really capture on film.

[Tiffany]

[.]

I wonder if in a case like this, when it appears to be a manufacturing flaw if Windstone would replace it for free, minus shipping?

I’ll like to know what other collectors would recommend too.

I had a crouching cat candlelamp that had dried glue edging out around the eye socket. It wasn’t overly noticable like your issue, but you could still tell it was there.

[Tiffany]

gosh, i would love it if they would replace it as i can’t even light it cuz it looks silly. i kinda think they would want it out of circulation since its really like a “second” too, but you never know. i do have the original box……
heck, my OW is missing his gold accent detailing on his hind end and several other places, i have all the luck!!! i didn’t know it til i compared it to others peeps ows when i did color comparison, i was like hey, where’s all my gold accents!? darnit!!! i am curious how often this happens, but thats is the nature of having things done by hand, everyone is human.
anyway i took a couple of blurry pics with my dying camera, gives a better idea of what’s going on. the gap is the yellow crescent moon shape on the upper right side of the right eye. enjoy and laugh, poor cat! its like a cross eyed siamese, especially since its eyes are blue! lol!
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i will be able to get better pics in the morning, but its a start. i was able to push a match clean through the gap no problems and pull it out the back, its about that wide.

[Maria]

You’re right, tf, that looks really bad, like the cat is diseased or something. Bummer about your OW, but you can put gold accents on yourself with a marker. It’s what Windstone uses too, and it’s not hard.

[Tiffany]

oh, i’ll have to find out what product they use EXACTLY -i just might try touching him up if i can find the exact thing! i think i saw it mentioned somewhere once before, but boy i don’t think i’d find it again. wasn’t it a paint pen or something? i have a couple of other nicked pieces anyway, so that would be great for touching them up too! thanks for helping me feel like i’m not totally nuts about the eye thing. 🙂

[Maria]

I just use a metallic gold permanent marker. I can’t read the brand name any more, but I don’t think it makes a difference. It looks as good as new.

[Bob]

I did not think it would be that noticabl;e when i read this post earlier. I wonder ig there is any way to fix it corretly but not hurt the actual piece

[SPark]

tfsculptures wrote:

oh, i’ll have to find out what product they use EXACTLY -i just might try touching him up if i can find the exact thing! i think i saw it mentioned somewhere once before, but boy i don’t think i’d find it again. wasn’t it a paint pen or something? i have a couple of other nicked pieces anyway, so that would be great for touching them up too! thanks for helping me feel like i’m not totally nuts about the eye thing. 🙂

It’s a deco art gold paint pen.

[Bob]

I think I have used then or at least something like it in the past and it worked very well

[Skigod377]

They dont recommend trying to remove the eyes. I think Melodys’ exact words were: They are glued in there pretty good. You can try to wiggle it out if its already loose, but dont pry it. It will break.

[Bob]

well sorry wiggle was what I was referring to. I remember her saying that

[Alyssa]

yep, I would contact Karen to see if she can do anything. Poor, poor cat.

[Mimi]

I agree. I know Windstone does replace defective pieces that their dealers get.

Is there some reason you didn’t return the item to the Ebay seller for a refund?

[Bob]

I hope you can get everything to work out to your satisification

[Author]

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