New Stuff and relief for Karen

Hey guys! In case you missed it, this is in the Ask Melody part of the forum:

This is really exciting, but brings up another good point. The Windstone folks give excellent customer service are always happy to answer questions us rabid fans might have. Karen and Susie, our wonderful ‘office’ ladies are very nice people and always go out of their way to help us out!

I do not want to discourage questions- indeed, questions are very welcome (that’s why we have an Ask Melody forum!), but please bear in mind that Karen and Susie take care of a lot of things at Windstone… orders, dealing with merchants, paperwork paperwork paperwork. It takes a lot to run a business- in addition to managing all of their eBay listings, questions, etc… they take orders and communicate and process paperwork for all their dealers (if you are curious about the volume of folks this entails keeping track of, have a peek here… http://www.windstoneeditions.com/Dealers/dealers.htm plus all of their other retailers).

If you have a Windstone related question, the search function is a great friend! Not to mention that many of the forum members are very avid forum users, which means if it’s been discussed before then someone will probably remember it. If you have a general question and can’t find it posted already, feel free to post it here- the forum members are great help! If it’s something we can’t answer, or Melody can’t answer, (such as if they still have brown fledgles left, etc) then Karen would indeed be the person to ask. And absolutely do contact her should you wish to order something factory direct (remember this only includes PYOs and limited production pieces). However, in an effort to keep her from loosing all of her hair, please do try to find your answer here first. We are here to help!! 😀 Plus if you can find your answer here, that frees up more time for the Windstone staff to work on all these things we are eagerly awaiting. It’s true what they say about there ‘not being enough time in the day’. 😉

Also I know a lot of us get really rabid about “when”. When will the eBay auction start, when will this or that be ready. Most of the time, and I’m not pulling anyone’s leg, Windstone just doesn’t know. 😆 This is an unfortunate part of the kind of spectacular work they do. When Melody has said that they often don’t decide what price or description or what will even be listed until 5 minutes beforehand- that’s no joke. But that’s why we have this!

http://www.windstoneeditions.com/forums/viewtopic.php?t=1469

Please feel free to sign up for this so you will know when things get listed. Good news for us all!

Again, after that terribly long ramble, I want to emphasize that I nor anyone else discourage questions in any way. That’s just not the case! I just want to make sure the Windstone staff don’t run screaming from the factory one day, only to be found years later on a beach with sunglasses and drinks with little umbrellas in them. 😉