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Well, she didn’t contact me for a week after I sent her the photos, so I filed a dispute on Paypal. That had a result! I got a curt reply but she’s refunding me the full $100 and I get to keep the kirin. So I’m gonna give repairing his horn a try. If it doesn’t go well, repainting him would be a dream come true some day 😉
Thanks for all your help everyone.
Thanks Drgnlver. I sent her all the damage photos a week ago and still haven’t heard back (she usually takes 2 days tops)….sooooo I sent her a “friendly” e-mail asking, hey, I haven’t heard from you, did you receive the photos?
No answer.
She has two days to respond and then I file. Enough of this crap!
3 days left and he’s up to $650 O_O
Congratulations Alla! And the lucky winner ^_^ He is a really pretty little guy.
I was just noting the high quality of the Windstone ebay photos. I was wondering what sort of lighting and tricks you use to get such sharp photos, without reflections from the finish. I have a pretty cruddy camera but I’ve tried all sorts of tricks without much luck. Aside from the black velvet background, what else do you use to get all the detail in?
Seriously! After all this hassle and waiting I just want to return him and renew my search. I see what you mean now, Sunhawk, now when I see him I just think of what an ordeal this has been! I’m still waiting to hear back from her after sending her the pics (ie PROOF) of the damage. I’m hoping the delay is because she’s having a lovely Easter and not because she plans to avoid me.
Anyone had any experience with the time limits for disputes like this? She’s dragging this out so much I’m worried I won’t be able to get my refund simply because too much time has passed.
Oh wow, thanks for all the helpful suggestions you guys. Here’s some pics of the damage. I’ve just sent them to the seller too, I’ll see what she says…
Here’s the photo she posted on ebay. When she sent me the high-res I could see the paint rubs were there when she listed him, which suggests the OTHER paint rubs I found were also there when she listed him. The horn is most definitely intact though. In the low-res, it was hard to tell if the horn was broken, or if it was just the angle.
Here’s the box he came in. Pop Tarts…….. 🙁 And you can see where his horn hit the inside of the box. He probably got dropped on his head or slammed up against another box.
And here’s how he came out of the box…you can see the broken horn in the first picture. It’s quite a contrast to the ebay pic. With that and the hole in the box, I think we can see what the culprit was–underpackaging! This just goes to show how important double boxing is. The seller did give it an ok try and he still got damaged. I think these rubs were there before though.
And the horn…oh, the carnage 😥
I’m thinking of just returning him and resuming my quest for my daddy. Or, getting a partial refund and keeping him. It depends on what the seller wants to do too. But based on the damage, what do you think I should ask for if I try for a partial refund? I paid $158, about $168 with shipping. I was thinking of asking for $100 back. I figured I’d start kind of high. What do you guys think would be a fair price to pay for this biffed-up kirin? Any other suggestions?
The plot thickens!
I just got an e-mail from the seller and she claimed he was in perfect condition when she sent him, and when she listed him, which is why my now-battle-battered kirin was described as being in excellent condition. I think underpackaging could have played its cruel hand in this tale, what a sad end for the little guy after he managed to stay mint all these years–[sob]
He came in a pop-tarts box, single box, without enough peanuts and the bubble wrap wasn’t secured, just wrapped around and round, which might have been the cause of the rubs. She gave it an all right try, with fragile stickers and everything, but he was pretty underpackaged.
I asked her to send me the high-res of the photo she put on ebay, I’m going to send her pics tonight but I have to run for a doctor’s appointment. More as our story develops!
(And I’m happy it sort of seems like she’s honest too now, and just didn’t know…I have lots of faith in people.)
PYO anything! I’m dying to paint a Keeper for my mom. He’d look lovely among the fossils and rocks and gems that infest our house! And she needs a guard for her treasures 😀
What happened there?
My seller only had a feedback score of 3, I bit because as mentioned, daddy Kirin is my holy grail.
Aww, thanks! Misery loves company, and my sister’s at work, and my boyfriend’s asleep. And who would be a more sympathetic audience?
After all the dealings with this seller I’m pretty good at navigating their buyer/seller dispute issues! Per ebay’s instructions I’m gonna try and resolve it with her and see if she’ll let me return it. After that it gets a little sticky so hopefully we can smooth it over ourselves.
If she doesn’t, I wonder if I can keep him and send away for a replacement horn? I’m ok with the rubs but that horn break was pretty heartbreaking. Such a clumsy repair. Does anyone know? I would fix him up if so and give him a home, he’s already grown far too much on me and he’s only been here a few hours! It would certainly be less of a hassle than returning the item and getting my refund.
Truth be told too, I thought I got a reasonable–not exceedingly low, but reasonable–price on him, so I was going to send the seller a thank you gift, a coral pendant and chain. My mother sells stone/gem jewelry and I can get her wholesale price on pieces, so I could spend a little extra and get her something truly nice as a token of thanks. At first I did feel bad for the seller…that faded!
[edit] Ooh, Lokie, it was love at first sight when I first saw a picture of the kirin family in my roommate’s Windstone booklet. The male Kirin is my #1 end-all-be-all holy grail, reason I started collecting!
Heh–I’ve lurked on here quite a while but this is my first post 🙂
So I’ve never had a problem with Windstones on ebay but this seller was a piece of work! I’ve been trying to get a male kirin for a long time now and after many close misses, FINALLY won one on ebay. I was so happy…until about 20 minutes after the auction ended….
I win the auction for $158 + shipping.
Seller contacts me 20 minutes after the auction ends and says she just can’t let him go for such a “low” price, she wanted $300 for him and wants to cancel. (WHY WAIT FOR ME TO WIN IT?!?! Also ironically there was a whole family on there in mint condition at the same time and it only went for $265. The whole family!)
I inform seller that she had the option of “reserve bid” and request that she honor the transaction.
She agrees.
I send payment via the Paypal link on her item page immediately.
Link directed me to her OLD paypal account because she never bothered to update her information. I figured this out after several e-mail communications with her trying to discern why my payment was still sitting unclaimed after days.
I inform seller that the payment got made to an account with a different e-mail address, tell her the e-mail address associated with the account, and ask if she can access her old account to retrieve the payment. No communication.
I get a message from ebay notifying me that an unpaid item strike has been filed against me. (After I’ve been holding the seller’s #$@%ing hand trying to instruct her like tech support on how to GET the payment WAITING for her!)
Seller insists I make the payment to another account, which requires a call to ebay customer support to make sure this doesn’t void my buyer’s protection.
I get the clear from the ebay support rep, cancel the old payment, and make the new payment.
Seller receives payment and tells me my kirin has shipped.
3.5 weeks after first winning the item, I finally get the box in the mail today. At last, my mama and baby have their daddy, and my ordeal is at an end.
Imagine my delight when I open the (poorly packaged) box to find that the kirin listed as “in excellent condition” and nothing further has 13 paint rubs and an obviously broken and poorly repaired horn, which the seller cleverly hid with the camera angle in the item photo.Can I just say…..ARRRRRRRGGGGGG!!!!! I had to jump through flaming hoops for 3 and a half weeks to get a damaged kirin I wouldn’t have bid on in the first place had it been accurately described!
FAIL!
