Feasibility of pre-pay?

Home Forums Windstone Editions Ask Melody Feasibility of pre-pay?

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  • #1630463
    Megan
    Participant

    I’m not sure if something like this would work for Windstone as a company (I’m sorry if this has already been asked at some point) but would having some sort of pre-pay option be possible on the LP or even regular production items that are often out of stock or are likely to sell out quickly when they are restocked? Theoretically, set it up so that a customer could pay up front for an out of stock item and then be guaranteed to get one the next time that item restocks, rather than joining the waitlist and possibly still missing out because others got there first. This would be especially beneficial for popular items that tend to only be released in small batches and sell very quickly, like the hearth dragons. We all know that all is fair in love, war, and Windstone collecting, but it’s still a bummer to be on the waitlist for something for months and then miss out on it (sometimes multiple times) because you went out of town or just had a busy day and weren’t able to check your email fast enough.

    Or would offering a pre-pay option just create a backlog that would be too much for the mold makers and painters to handle and cause a big headache for everyone at the factory? If so, disregard query 🙂

    #1630465
    fatalbeauty
    Participant

    don’t see how it would work though, how would it be kept track of? and what if that person decides they don’t want that item right now once it comes back in? seems like a bigger headache to me…..

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    #1630466
    Mika
    Participant

    If Windstone did do some sort of pre-pay/order-esque system for regular store products I’d imagine the amount available for pre-order would have to be limited based on production capacity, so now you’re right back to where you started with the availability issue.

    #1630467
    Ela_Hara
    Participant

    That would probably cause a logistical issue at the very least for Windstone. Basically they would have to keep track of ‘Backordered’ items, which isn’t feasible for a family owned/operated business in my opinion. There may even be accounting and legal ramifications as well.

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    #1630470
    Courtney
    Participant

    How about a “I want to purchase this” button. When the amount of people who want to purchase this hits a certain amount (like 10 maybe) then that item is front lined for production/paint.

    That way Windstone knows it won’t have product sitting and there is incentive to produce them.

    The man in black fled across the desert and the gunslinger followed.

    #1630471
    Courtney
    Participant

    And they will have the list of those who want it and can invoice them directly.

    The man in black fled across the desert and the gunslinger followed.

    #1630516
    Kujacker
    Participant

    This is basically a “reserve”. You’re paying in advance to reserve a product. Think of how the kick starter dragons went… those were basically reserve (“pre-pay”) items, but still plenty of people seemed to be upset (I didn’t really follow the whole kickstarter thing, but that’s what I got from what I did see).
    Now if it was a reserve for only one paint scheme it might have gone more smoothly. But with the kickstarter issues in mind, I do not believe it’s viable for windstone to do reserve items.

    How about a “I want to purchase this” button. When the amount of people who want to purchase this hits a certain amount (like 10 maybe) then that item is front lined for production/paint.

    That way Windstone knows it won’t have product sitting and there is incentive to produce them.

    That’s basically what the waiting list is. Windstone has stated that they produce out of stock items in order of how many people are on a wait list. If one item has 15 people on the list and another only 5, they will make the 15-on-wait-list first. At least, this is what I remember Susie mentioning.

    #1630539
    Scathach
    Participant

    I know that this has been asked in the past, and the answer was “No”.

    Life is beautiful.

    #1630573
    Melody
    Keymaster

    We don’t do pre-pay or layaway…it is just too much hassle for Susie to deal with. Believe me, she’s got enough to do!
    For a while, we were toying with the idea of having a “Windstone club” that would allow members to order stuff ahead of when they were available to others, but then again, somebody would have to manage it, and it would be a hassle. I really wish there were better ways to do these grabbags. Haven’t come up with anything better!

    #1630574
    Bodine
    Participant

    I know I’m going to get flamed for this but um…don’t announce them.Word of mouth caries very quickly as it is.

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    #1630616
    Ela_Hara
    Participant

    I don’t think your idea is bad at all Bodine as far as the Grab Bags are concerned. Quietly putting them in the store, like when a new color LP scheme is launched, might be a good idea. That may lessen the aggravation and stress some experience waiting for the dreaded GB Drop, and the ensuing website/cart crashes. And – I may get yelled at for this – if this suggestion is tried it might also be good to reinstitute a ‘one per customer’ rule at the beginning – to include all batches for a GB sculpt – unless Melody has 100+ painted of each batch/scheme perhaps. This would mean that a person would only be able to get one per for the total GB, no matter which batch option a person selected, And then don’t lift the limits for five or six days to give people time to be able to get one (get funds/paychecks cashed, etc.) who couldn’t get in on the first buying wave.

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    #1630617
    etruscan
    Participant

    My impression is that Windstone began announcing the grab bags to reduce the many times that people were refreshing the store when a grab bag was almost ready. A lot of people refreshing the store over and over is hard for the website to handle, and many of us were doing it. Remember when Susie was stating that auto-refresh programs are forbidden?

    #1630622
    tig3r06
    Participant

    I don’t think your idea is bad at all Bodine as far as the Grab Bags are concerned. Quietly putting them in the store, like when a new color LP scheme is launched, might be a good idea. That may lessen the aggravation and stress some experience waiting for the dreaded GB Drop, and the ensuing website/cart crashes. And – I may get yelled at for this – if this suggestion is tried it might also be good to reinstitute a ‘one per customer’ rule at the beginning – to include all batches for a GB sculpt – unless Melody has 100+ painted of each batch/scheme perhaps. This would mean that a person would only be able to get one per for the total GB, no matter which batch option a person selected, And then don’t lift the limits for five or six days to give people time to be able to get one (get funds/paychecks cashed, etc.) who couldn’t get in on the first buying wave.

    I think this has been suggested a few times now and Windstone keeps deciding how they feel each grab bag should be allowed per batch. The gb oris were pick 1 of 1 batch at first I think and they still sold out super fast. Unfortunately, nothing is going to stop the people who keep using multiple accounts to continually purchase over the limits they are allowed. And I’m not talking about gifts or blind trades.

    #1630645
    Megan
    Participant

    I figured this might be the case. We definitely don’t want to pile more work on Ms Susie!

    On the bright side, things selling out quickly must be good for Windstone 🙂 If it keeps up, maybe there will be extra funds to bring more casters and painters on the team to meet the demands of us voracious collectors? lol

    #1630652
    drag0nfeathers
    Participant

    I know I’m going to get flamed for this but um…don’t announce them.Word of mouth caries very quickly as it is.

    While one part of me agrees with this sentiment because it would reward the folks who are more loyal in a sense to the forum the other part of me knows as a company Windstone would want to advertise their product as much as possible so they can continue to sell out their products batch after batch and keep the excitement strong to ensure the business survival. Double sided sword there a bit… I do kind of like how the email announcements have been a little lagging just because it gives members who frequent the forum often a bit of a head start. It might just be a coincidence with a systems glitch, but it has kind of felt like that lately and I’m not complaining LOL.

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