Home › Forums › Miscellany › Help & Feedback › Problems with password retrieve function
- This topic has 5 replies, 1 voice, and was last updated 15 years, 6 months ago by Anonymous.
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November 29, 2010 at 1:18 am #501988November 29, 2010 at 1:18 am #832198
I’ve been having troubles the last couple weeks with logging in. Granted, I only tried a few times, I have not been online much. I forgot my password, and tried to use the forgotten password option, but when I use it I get no email. Checked my Spam folder. I was able to email Melody directly, though. I created this new account (I used to be called Thunderwing). I don’t mind keep this account instead of the old one, I like this name better. However… I wanted to point out to the persons in charge that there may be a problem with the password reset/retrieve. Or it might just be my account?
January 4, 2011 at 3:20 am #832199Has anyone else had this problem?
Volunteer mod- I'm here to help! Email me for the best response: nambroth at gmail.com
My art: featherdust.comJanuary 4, 2011 at 4:49 pm #832200I’ve had this problem….but to be honest I think it’s error on my part…I think my windstone account is actually attached to a dead email addy I no longer use, and I’ve been lazy about updating it. I can actually only access the windstone boards from my personal computer (which has my password…whatever it is, memorized)
January 5, 2011 at 12:04 am #832201Your email associated with your account here is a mail.com email address.
If anyone has trouble changing a password, you may always contact me. I can manually change it for you. This is only as a last resort though, and I will need some reasonable proof as to who you are (your email account matching your forum email for example, or.. if I know you! etc.)
Volunteer mod- I'm here to help! Email me for the best response: nambroth at gmail.com
My art: featherdust.comJanuary 12, 2011 at 7:15 am #832202Anonymous
If the system can’t send out a password e-mail, or any e-mail for that matter, it will flag it in the error log for me as a problem.
This was quite apparent in November when I made a server change and forgot to update a setting and ended up with 28 pages of errors for watched topics. :spank:
The error log has been empty since then so that means the e-mails are going out, and as suggested, most likely your e-mail address in your profile is old or possibly spelt wrong, resulting in no e-mail.
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