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Paypal Holding funds for an ebay sale??

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  • #750128
    Purplecat
    Participant

      wow….things on ebay sure have been changing! O_o I almost never sell there anymore, though I do shop there regularly. I’d be frustrated with held funds too…

      #856332
      WolfenMachine
      Participant

        dragging this back up again-ebay/paypal is holding funds from my sales-and also, when I go to pay for postage from items Ive sold on ebay, I get the option to “Pay now” with funds in my paypal account or “Pay later” when the pending funds are released-I choose “pay later” so I can get items out to my buyers quickly and paypal pulls the money from my bank instead. $12 of shipping cost me a $35 over draft fee because I thought it was coming out of PENDING FUNDS like I told them to.
        Called ebay, told me it was a paypal issue,
        called paypal and was transferred back to ebay.
        Told my story again to another ebay person, he told me it was a paypal issue. Transferred me back to paypal and told my story again. She told me it was an ebay issue and now I’m speaking with my THIRD ebay rep about this issue.
        She agreed, there was something wrong and transferred me to a specialist. She told me it was a paypal issue, ebay has nothing to do with shipping payments and put me on hold AGAIN!!!!!!!!!!

        These people need to get their ducks in a row. The right hand doesnt know what the left is doing!!

        Im so mad right now I could explode.

        #856358
        Setsunawolf
        Participant

          Ebay changed the rules for free shipping. As a buyer you don’t have the option to give them anything but all the stars.

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          #856361
          WolfenMachine
          Participant

            Oh yeah, I forgot about that. AND, now that sellers pay a “final value fee” on shipping too, its not like I’d be loosing any more money by tacking the shipping on to the price of the item and offering it “free”. Prior to paying a sellers fee on shipping, you’d loose that 10% anyway. Ebay is just getting greedy.

            And then, if you ship things too slowly, or somehow don’t measure up to ebay’s standards, they hold your money too! Its like ebay is this very strict teacher and anyone who sells on their site is a mis behaving child always being punished at every step and forced to learn lessons against their will. If 3 people in the history of ever say you have slow shipping, you get your funds held.

            #856378
            drag0nfeathers
            Participant

              *cough* Unless you are a powerseller and then they rules no longer apply. Basically, you pay for special privileges.. sort of like a bribe right?

              I’m sorry, I have stopped selling on ebay for this very reason. I haven’t listed an auction in months. I don’t know how you guys deal with it anymore.

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              #856388
              Jennifer
              Keymaster

                *cough* Unless you are a powerseller and then they rules no longer apply. Basically, you pay for special privileges.. sort of like a bribe right?

                I’m sorry, I have stopped selling on ebay for this very reason. I haven’t listed an auction in months. I don’t know how you guys deal with it anymore.

                Same. 🙁 I used to sell ACEOs and other art on eBay. Not any more though.

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                #856390
                Kujacker
                Participant

                  Isn’t ebay and paypal owned by the same company/person/thing? Why would they claim it’s one or the other? Strange… and dishonest.

                  #856394
                  Jennifer
                  Keymaster

                    Isn’t ebay and paypal owned by the same company/person/thing? Why would they claim it’s one or the other? Strange… and dishonest.

                    Many companies that own ‘each other’ do not actually physically merge. They keep separate operations.

                    Let me use an example. I am Rich Person A. I decide to buy Disney and Awesome Airlines. These two businesses are obviously not overly connected, but I decide that since Awesome Airlines often flies to Orlando and thus many people going to Disney, I integrate part of Disney and Awesome Airlines together for package deals.
                    Even though both of these companies are owned by myself, all of their management, operations, etc are still independent. They might answer to me, but their billing, staff, payroll, customer relations, etc… are all their own.

                    So it is with eBay and Paypal. They are both owned by the parent company of eBay but Paypal is still its own system (though it is now deeply integrated with eBay). For example, while Paypal is how you have to pay on eBay now, Paypal is also used for many many other things online that have nothing to do with eBay.

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                    #856405
                    Rusti
                    Participant

                      Yeah, I really, really would like to sell my old MacBook Pro and my old design software, but I am terrified of using ebay, both because I am afraid my funds will get held and that I could end up scammed and be without my old (and still expensive) computer and software and my money, because that would be a lot to lose!

                      I hope you get this straightened out Wolfen, because eBay and PP have just become a nightmare to use anymore if you’re a small seller.

                      #856410
                      WolfenMachine
                      Participant

                        Yeah, I really, really would like to sell my old MacBook Pro and my old design software, but I am terrified of using ebay, both because I am afraid my funds will get held and that I could end up scammed and be without my old (and still expensive) computer and software and my money, because that would be a lot to lose!

                        I hope you get this straightened out Wolfen, because eBay and PP have just become a nightmare to use anymore if you’re a small seller.

                        Thank you for the wishes, Rusti. If you do sell your items on ebay, aside from them holding your funds, and as long as you can pay for shipping out of pocket while you are waiting to be reimbursed by paypal, and as long as you print postage online, you are eligible for seller protection-a tracking number is included for only an extra $0.19, instead of the $0.88 it would cost to get delivery confiramation at the post office. If you send your computer UPS or FedEx (which I would recommend since its fragile and heavy-I think UPS even offers special boxes to ship lap tops in, then you can add a signature confirmation on your package. If the buyer tires to say they never got it, youve got tracking, a signature and $100 worth of insurance free. (Well the insurance is free)

                        The publicity on ebay is great, but all this Bull Sh…..shtuff about them holding funds is what is getting my goat.

                        #856425
                        fatalbeauty
                        Participant

                          …and despite doing what they say to get your funds earlier, they don’t do anything and make you wait 21 days…I have yet to get anything out of them but I’m nearing 21 days for the first of my items so we’ll see how that goes….

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                          #856431
                          KoishiiKitty
                          Participant

                            I would like to relate an experience regarding the paypal holding, if you end up as a buyer.

                            As a seller, this holding arangement irks me. But I happened to be in a situation as a buyer. I saved for an expensive laptop..and finding one on ebay for a deal, I made the purchase.

                            I did what I was supposed to do as a good buyer. Contacted the seller to open communication. After two weeks, I contacted him again, with no response. I tried contacting him through email, no response. At 21 days I opened a dispute resolution case, still no response. At this point I am out some seriouse cash and no item. I could have broken down and just trembled, it was so depressing. In great embarrassment, I called ebay. The rep looked over my case and the history, he spent a lot of time talking to me and answering my questions. I was told in 3 days if he did not respond, they would yank the money and give it back to me. And that is what happened. The item never came, but I got back every penny. I was then able to purchase my very lovely computer from an excellent ebay seller. If they did not have this money hold, I can’t say if I would have gotten my monnies back or not. But in this case, where I was sure I had lost all that I had spent, it was a very pleasant surprise.

                            #856432
                            Jennifer
                            Keymaster

                              Koishii,

                              That service existed long before ebay started placing holds on people’s money. I actually got money back on a paypal transaction that was not on ebay at all, that the seller never shipped. That was years before the new eBay hold policy. It’s part of paypal’s buyer protection.

                              The only difference, now, is that paypal/ebay stands to possibly lose less money when they have to fight a bad seller to get the money (if, say, the seller has no money in the bank account linked to their paypal to pull the money from. In that situation paypal would STILL refund you, but the money temporarily comes from THEIR bank until they can take the bad seller to collections).

                              Volunteer mod- I'm here to help! Email me for the best response: nambroth at gmail.com
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                              #856440
                              WolfenMachine
                              Participant

                                Yes-like Jennifer said, even when there is no hold on funds, if the buyer has a problem and the seller never responds, paypal takes the money anyway-even if the seller has already transferred the funds to their bank, paypal will try up to three times to pull the money from the primary funding source-usually one’s bank account, and after 3 failed attempts, Paypal takes the money out of your paypal account, even if there is a zero balance, and you owe paypal-then your paypal account can go into collections.

                                #857230
                                Stephanie
                                Participant

                                  Yeah, I am dealing with this poo too. >:( I have a 100% feedback, the stars are 5 for 5 and I have sold quite a bit this year YET they keep coming up with “New excuses” to keep the hold on my account. I have been a member for 4 years, so I am not a newbie either…. its nuts and I am thinking about going elsewhere to sell my pieces. 🙁

                                  Sorry to hear that there are others dancing this same dance with paypal and ebay.

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