Crestfallen – Ebay's International Shipping program strikes again

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Viewing 15 posts - 1 through 15 (of 19 total)
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  • #508200
    rachelled
    Participant

    For those of you who don’t know, Ebay’s Global Shipping program is awful.

    How it works, is their courier (Pitney Bowes I believe) checks to make sure all is well, then repackages it and sends it on its way.

    Thing is, for things that are wrapped in multiple layers of meticulously placed bubble wrap and double boxes – they can be quite lazy repacking it… I’ve had this happen more than once, and it’s never put back together the way the seller described to me… Once they didn’t even put the inner box back!

    You can see where I’m going with this.

    Try t guess why I’m particularly upset this time.

    #934613
    Heather
    Participant

    Awww I’m so sorry that happened to you! There is nothing worse than getting that box you’ve been anxiously awaiting and opening it up only to find a broken Windstone.

    #934614
    Betrluk1
    Participant

    wow, that is terrible!

    Always looking for baby unicorns, a special mother unicorn, and a special curled dragon

    #934615
    Lorie
    Participant

    That is so sickening. I feel horrible for you. )o;

    #934616
    littleironhorse
    Participant

    I won’t even deal with sellers using Ebay’s Global Shipping Program.

    #934617
    Scathach
    Participant

    I won’t even deal with sellers using Ebay’s Global Shipping Program.

    ^^^ I’m with you!

    Life is beautiful.

    #934618
    jmoore
    Participant

    Ugh how awful!

    #934623
    moonbeam
    Participant

    Oh wow, that is awful!
    I also try to avoid sellers that use the Global shipping program. If I´m REALLY interested in something I try talking to the seller and asking if they can´t change their listing to something without the shipping program. Most of them don´t even answer or say they don´t know how to do that. And I believe them. This thing seems to be hidden pretty well. >_<

    #934624
    rachelled
    Participant

    I won’t even deal with sellers using Ebay’s Global Shipping Program.

    Guess I’m going to be following your example as well!

    The first photo I posted is when I first opened it, before I even touched anything.

    It’s awful, you can see they didn’t even tape the inner box back up, or bother wrapping the dragon fully – or put the bubble wrap all the way back around the inner box!! This is SO BAD for a courier, let alone one endorsed by eBay.

    I’m just… gahhh. It’s not really a “replaceable” item on top of everything even though it’s a production colour. It’s the orange-eyed male which is hard to find. I was excited to find him, and hoping to someday get the female to match.

    #934627
    Kim
    Participant

    That is so frustrating and sad for the dragon! I feel for you! I won’t deal with sellers who use the global shipping program either. I have managed to successfully get some sellers to change their listings shipping methods though. If I were you I would complain to ebay and tell them it’s not right that they are causing damage to items, opening them up and not repacking them properly. They should be paying for your damages! Do you have the piece that chipped off or would you have to get someone to repair or re-sculpt that part? I am sure someone here could do a good job or fixing it for you like Drag0nfeathers or another repair artist.

    Looking for rainbow or pink & teal grab bags!

    #934632
    pipsxlch
    Participant

    What a shame- though I agree with Kim that it is repairable if that’s the worst of it. If you don’t want to repair it, you can probably sell it. That doesn’t lessen the blow though.

    Long shot- I wonder if the seller might have thought to take pictures of their packaging job before taping it up and sending it? Ebay/ Pitney Bowes should have to pay for the damages THEY caused, but I imagine they’ll weasel out of it if at all possible.

    I don’t use Global Shipping, but eBay makes it look like it’s required. The only way I’ve thought of to avoid it is to ‘officially’ say I don’t ship international, but to say in my listing that I do and to message me for a quote.

    Edit to add- Rachelled said-
    It’s awful, you can see they didn’t even tape the inner box back up, or bother wrapping the dragon fully – or put the bubble wrap all the way back around the inner box!! This is SO BAD for a courier, let alone one endorsed by eBay.

    What do they care I guess? It’s not their fannies on the line, the buyer or seller will be the ones put out. Too bad eBay has no competition and has gotten too big for their britches.

    #934633
    Angelika_Zen
    Participant

    I won’t even deal with sellers using Ebay’s Global Shipping Program.

    ^^^ I’m with you!

    Same! I wont even look at the item twice, if they use third party shipping.

    Wanted: "Dragon Fruit" Male Dragon ~ "Fire Berry", "Paradise", "Dragon Fruit", "Tie Dye" ~ The brighter, the better!

    #934637
    Ela_Hara
    Participant

    Really sorry this happened to you! How awful and sad! I hope you can get him fixed.

    Even though the International Shipping option defaults to that awful Global Shipping choice, you can (and should in my opinion) select the option “Create your own international shipping option” – that is what I always do.
    I’m a little bit of a control freak with how I pack stuff, and I despise the idea of someone else handling my shipping. I even prefer to personally drop off packages at the Post Office and don’t even like to have the Mail person pick it up from my house.

    *~*~*~* Ela_Hara: The DragonKeeper *~*~*~*
    SEARCHING...for a Red-eyed Razorback Boar! I'd love to Trade, Buy or... Let's Make a Deal!
    SEARCHING...for the Red-Capped KS Adult Poad - please see my Classified Ad!
    *** Come visit me on deviantArt at http://ela-hara.deviantart.com

    #934643
    Amstaff
    Participant

    Horrible horrible business…this pitney bowes and global shipping. I have visited the ebay forums and found many threads on this and how much ppl hate it…how some sellers dont even have a clue what global shipping does. The seller does not see how much extra global shipping charges the buyer…. And ebay doesnt care, they say most ppl get their items just fine….and they also say sellers wouldnt ever bother shipping internationally if it wasnt for this program as its too much work for most ppl to bother otherwise…therefor ebay plans on keeping this stupid program.

    The ones that get hurt are ppl such as ourselves that buy fragile and valuable collectables…and we are the minority… We get our money back, thats all that matters to the seller and eBay… They dont care about a piece of art being ruined… :/

    I work at the postal plant here, Im in Canada, and I see first hand the kinda work global shipping does. Its pathetic!! I see whole shipments of packages from them come in, all in the same shape. All sliced open in weird spots, not along a seam, but right down the surface side of a package, messy and sloppy looking like they used a dull pair or scissors. Then re-taped with cheap packing tape, sometimes with the slice not even being fully covered. I even seen packs without the new label to the customer come in, having the original label to global shipping in the US, and then this pack would have to get sent way back there to be processed again….and all the packs/parcels are in rough looking shape. It took me awhile to figure out what this stuff was that was coming in, cause at first I thought it was mail that had been tampered with, or mail that was being sent out by a company that used recycled bubble envelopes and recycled boxes ….then after I started using ebay more frequently, I caught on…. And now they put big round global shipping stickers on all their stuff….

    I refuse to buy from anyone who uses it. If I really want a item, I will, and have, asked them to ship without that, and sometimes they do quite happily. If not, oh well, wasnt meant to be then.

    I bought a gargoyle candle lamp via a seller who used global shipping, he arrived with his head and upper body turned to dust… Never again… I complained to eBay, they dont care. I dont use ebay that often… Only occasionally now,

    Im just so happy Windstone doesnt use the global shipping program!

    Ps… I have had some ppl think that global shipping may be work done in a prison by inmates? I have no proof of this of course, just a thought, since who ever is doing the work totally doesnt care how bad a job is done on slicing the package or in repacking it. I just cant understand how a company can get away with such sloppy work! Doesnt anyone else ever complain on the packing job ?!?

    #934647
    rachelled
    Participant

    Do you have the piece that chipped off or would you have to get someone to repair or re-sculpt that part? I am sure someone here could do a good job or fixing it for you like Drag0nfeathers or another repair artist.

    I have… well, lots of pieces, most of them dust or similar. I have one horn piece I placed back in carefully. I’m hoping to Apoxie the rest, attempt to re-sculpt it… After that, we’ll just see how it goes..!

    The whole business really is kind of cringe-worthy, you can tell they just bought out some courier company that will do the quickest job for the cheapest 🙁 And the courier doesn’t have to answer to us, just eBay, and I’m guessing eBay doesn’t care all that much. Very frustrating.

Viewing 15 posts - 1 through 15 (of 19 total)
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