Paypal Question

When you go to the Claim in the resolution center and click on it, there should be an area under the item description that can be expanded to show the series/history of everyone’s comments.

You should have the Case information at the top of the screen – basically why you have opened the case – then under that the description of the eBay item/auction.

I looked at one of my ‘closed’ cases, so yours may say something a little different, but under the item description w/photo of the item there is a heading entitled “Here’s What Happened” and it will default to the last one or two comments within the case’s timeline. Under those couple comments should be a link entitled “Show more” – click that link and the comments/timeline should expand to include all the comments from the opening of the case to the last item entered. On mine, I do see what the seller commented, which also came to me via eBay/email to my account.

If you still don’t see any comments from the Seller, I’m not sure if you can click on a inquiry link or you might need to call someone at PayPal on the phone.

Of course, my case was from an eBay sale. If yours was a private sale not through email but made directly, it might work differently.

It’s possible you’re on the “new” PayPal site and maybe it doesn’t show as much as the “Classic” site? There should be a link at the very bottom of the page that will let you switch to “Classic site” and try it.

But calling PayPal might be your best bet.

Update: Just spoke to a Paypal rep, apparently once a claim is escalated to a dispute and the investigation is in Paypal’s hands the comments from the other party become invisible, only the “pre-dispute” comments stay visible. I was told I was guaranteed a refund because of the buyer protection program, but what remains to be seen is if I’ll have to return the item. Hopefully not since then I’ll be stuck with the return fee and nothing to show for it…

If you have to return the item, THE SELLER PAYS THE RETURN SHIPPING. I’ve never had to go through this process, but from what I understand, the seller has to pay for and then send you a return shipping label. Someone back me up here? Just make sure you take lots of pictures of the item as you box it up to prove you did your due diligence in case the seller claims the item never arrived or arrived broken.

Congrats on a favorable ruling! 🙂