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I bought a Sun Dragon who showed up broken, despite being double boxed! So I plan on filing a claim with USPS so they can compensate for the damage. So far it’s been kind of confusing, so I thought I’d ask you all for your experience/advice on this one 🙂
I took the Dragon to the post office with his packaging, and told the guy I wanted to open a claim, and asked how these things are done. He snipped, “Do you have the mailing receipt that shows insurance was purchased at the time it was mailed?” I said no, why would I have that if I was the recipient of the item? O_o Plus the insurance sticker is on the box… He rudely told me that if I can’t provide photos, receipts of payment, receipts that insurance was purchased, and the original mailing receipt (which the seller has halfway across the country), then there’s no way he can tell if I’m lying. OOOoooookay. Sorry for not knowing this, but I DON’T DO YOUR JOB. YOUR JOB IS TO INFORM ME OF HOW TO ACCOMPLISH THIS, ideally in a polite manner. Plus you really don’t have to SLAM your little rubber stamp down on the things I’m mailing hard enough to shake the counter. It’s not my fault you’re having a crummy day.
So. At this point I’m still trying to jump through their hoops, and the information on their site is pretty confusing and even contradictory. Anyone who’s been able to successfully get the post office to pay for their damaged item, I’d love to hear how you accomplished it and what they compensated you for. I paid a fair amount for this dragon because he was mint, and I’d pay nowhere near the same price for a repaired one, so I’d like them to refund me at least $100.
I JUST went through this. I actually went to the post office TRHEE times to get it all worked out.
Yes, you will need…. photos, receipts of payment, receipts that insurance was purchased/the original mailing receipt.
This little piece of paper (mailing receipt) is proof that insurance was purchased FOR THAT ITEM. This is the biggy. The number on the receipt must match the number on the sticker. The seller/mailer person will need to send you this. It is the other “half” of the insurance sticker.
The form that you will have to fill out will ask you for the mailer’s address and PHONE NUMBER so have that on hand when you fill out the form. I didn’t have a receipt to show how much I paid, so I printed out the database page and brought that with me. I just did this last week, and I’m waiting on a reply… who knows how long that will take. 🙄 😈
This is why I hate the post office. They offer insurance to protect your investment, but the hoops you have to jump through are ridiculous!
Bah! Tell me about it! And I feel like I got my head bit off, and accused of being a liar, when all I did was ask what I needed to do.
I’m working on getting the other half of the mailing receipt, so yay. Thanks for your help!
Just make sure you get a copy of everything they keep…. form, pics, etc. :yes:
I tried doing this once YEARS ago! I had bought a Peacock Old Warrior and a Hatching Emperor & Empress in one lot together. Of course the jerk packaged them all in one box together with just some newspaper and they all arrived broken. Needless to say, I wanted to claim the insurance.
Well, after arguing with the post office for MONTHS on end I just decided to cut my losses and just opt for repairing the Windstones myself and seeing if the seller would partially copensate me. He never did, but I fixed my Old Warrior & I used the two hatchers as my “first unoffical repaint experiments” since they were both BADLY damaged. 😳
Ever since then, I don’t even bother putting insurance on anything I buy. I think it’s just a waste of money, because the post office makes it IMPOSSIBLE to even claim it. That’s my experience anyway. 😕 I hope you have better luck, but it sounds like your post office must have employees related to the one from mine! LOL! I can’t stand them. Whever I mail stuff out, I go to the next town over just so I don’t have to deal with them.
Got a busted Windstone?
drag0nfeathersdesign@gmail.com
*OPEN for repairs**SEEKING GRAILS*
Arc-en-ciel Emperor
Siphlophis Male Dragon
Calypso Hatching Empress
Ivory Moss Sitting Baby Kirin
Tattoo Mother Kirin
Emerald Tabby Male Griffin
Tie Dye + Orion Hatching Royalty
Indigo Rockfish + Flame Tabby Little Rock Dragons
Dragon Quail + Obsidian Frost Old Warriors
Betta Sun Dragon + Male Dragon
Dreamscape, Orion, Poison Dart, Fireberry, Spangler + Tigerberry DragonsI always do UPS if I can.
And since we are ranting about the post office… 😳 … I always get big packages sent to my work address. EVEN THOUGH my condo has TWO LARGE drop boxes, the postal worker always dumps them in front of my door. 😡 It’s really irritating. One, I live in a condo… anyone could pass buy and take them. Two, you are almost guaranteed to get afternoon thunderstorms down here in the summer and your boxes get soaked. Seriously, put them in the &!%#@ drop boxes. Lazy…
This is why I have them sent to work… because they have to bring the packages inside to the front desk. Plus, the boss always wants to see what I get. 😆
I had to wait 3 months before the Post office finally
sent me a check for what I paid and some of the shipping for an
oriental sun dragon I received broken. The seller then refunded me
the rest of the shipping. I found out ( the hard way ) that if the broken
item is $50.00 or less and you have all the paper work, they will issue
you a refund right then and there ( at least at my PO ) but anything
over $50.00 has to go to a review board to decide if it was packaged
properly and if it was really the fault of the PO. Sometimes, they will
deny :negative: the claim if they feel that it was NOT packaged correctly. That
is why they want all the packaging/boxes etc. to see if the seller didn’t
just stick a glass/ceramic item in a box with no or very little packaging.I did an insurance claim about a year ago. I didn’t have to submit photos but I did have to get the insurance reciept from the seller. I wanted to keep the dragon and get it repaired so I also had to print out a repair cost estimate the kyrin sent me. It seems like it took about a month after I submitted it to get my refund. Everyone that works in my post office is really nice though. Sorry you have to work with a bunch of jerks 🙁
What a pain! Where is skigod? I think she’s had to deal with claiming insurance from the post office before.
The post office is terrible for making you jump through hoops when you file a claim. I almost won’t do insurance on packages ’cause I think it’s a waste of time, but I just can’t bring myself to omit it 🙄
twindragonsmum 8)
tdm
I tried once…It took so long, I decided that for the nice low price I paid I wasn’t into waiting forever for them to send me a refund, besides the seller didn’t do too great of a job packing it either. 🙄
I do a ton of shipping with my personal business (not Windstone related) and put insurance on everything. Luckily, I guess I pack well enough that things have always arrived undamaged, but reading this makes me question it… Why am I paying this extra… sometimes a lot extra on my original artworks, if it’s such a headache to try and claim insurance? Yikes.
Has anyone had to claim through UPS? What has your experience been, there? Perhaps I should consider shipping only with them for high value items…
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My art: featherdust.comwell I have a fedex account.. and it’s usually cheaper to send packages.. and i’ve never had a problem with claims.. actually I just recently had the first thing break with them..
and I got a check within the 2 week time frame they promised..
of course anything out of the country I still use USPS.. it’s cheaper with them
It’s been years so I don’t remember the details, but I had a dragon from a reputable seller/great packer come broken. The box had holes kicked into it. The seller had to send me the receipt etc. they were great helping me. The post office denied (of course). When I’d taken it to my post office to make the claim, they took the dragon and said they had to keep it, so i left it. Postmaster general said they couldn’t do anything anyhow without the item. Duh, I LEFT it with you months ago! It dragged on for a good 6 months or more, but in the end (and with my local postmaster’s help) I did get my money back.
Just keep in mind that if you make a claim, apparently you cannot keep the item, so decide if you want all your money back or to see if the seller will meet you halfway for the repair.
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