Windstone Vent

[Bob]

mimitrek wrote:

Dragon Master wrote:

I thought you ALWAYS had to honor your prices on the floor??

Apparently California law says that retailers have to sell at the advertised price. Laws in other states can be different though.

Here’s a San Jose Mercury News article on a case that was similar to yours.
I thought CA had a law like that

[Bob]

mimitrek wrote:

Dragon Master wrote:

I thought you ALWAYS had to honor your prices on the floor??

Apparently California law says that retailers have to sell at the advertised price. Laws in other states can be different though.

Here’s a San Jose Mercury News article on a case that was similar to yours.
Thank you SO MUCH for this article. I may just call them and see if I can at least report this. I may also print it and stop by there the next time I’m at my friends house

[Bob]

Greater Basilisk wrote:

The Castle [Dave wrote:

“]Contrary to popular belief, a retailer has no obligation to sell at the sticker price if the sticker price is wrong as a result of accident rather than deliberate intent to deceive

You’d think they’d have to sell at the advertised price. I don’t know how the laws are in the States, but here in Switzerland, if the advertised price differs insignificantly from the price the seller requires verbally or otherwise, the seller has to let it go for the price that’s advertised black on white. $30 difference is considered isignificant. Now if the price tag said $29.90 instead of $299, there’d be an obvious mistake and the seller could refuse to sell for the marked $29.90.
So if that had happened here, DM, you could have rightfully insisted on getting the emp for $269. And if I understand Mimi correctly, the same thing applies for California?
well since I got the trinket box with the store credit and a little cash I was OK but I still do not think I should have had to go thru this. I will be calling the Mercury news tomorrow to see if anything could be done in theis case

[Bob]

Arlla wrote:

Yikes! 0_0 I’m sorry DM…I’m glad it all worked out (if not perfectly)…and I DO love my rainbow emp…I’m sorry to hear I snatched it from Ski, though! 🙁 Sorry Ski! I didn’t mean to!

well if they had gotten back to WolfLodge like they should have then maybe the Rainbow Emperor would be in Germany now. It’s just bad customer service all the way around. Did Ski get your old Rainbow Emperor of yours?

[Bob]

skigod377 wrote:

Dragon Master wrote:

wolflodge100 wrote:

I bought one Rainbow Emp for me and sent the contact info to ski forb the other one. When I went up there to pick mine up, I asked about ski. They said they were just waiting to get a shipping quote. I should have just bought it and sent it to ski myself! They never got back to her! 👿 Same store!

I wonder if that is the Rainbow Emperor that I ended up buying and bringing down on for my birthday for Arlla??

Wow. that would be interesting if it was. They just never got back to me. 😕

When did ruby retire? I was not aware that it was.
Ruby and Rainbow Emperor’s retired at the same time

[Bob]

The Castle [Dave wrote:

“]

Dragon Master wrote:

well Dave isn’t the store repsonsible for checking their computer system when customers call in to check inventory for sales. If they had quoted me the $299 price up front we would have had all the facts and Dragonessjade could have decided if she wanted to pay that price or not. I have no way to get in touch with her so I was stuck. I’m a firm believer that you have to come thru on your promises that you make to your customers. I was originally quoted the price of $269.99
Once I was in a store and found a Christmas CD some how marked at .01 I grabbed it and asked it the counter about the price and the sales person said NO it’s mismarked and his manager was standing there and said “you know if that is the price we had on it then that is the price we have to sell it to him for.” …
…
I thought you ALWAYS had to honor your prices on the floor??

Sometimes it’s just easier to look at the price on the actual item. If I have something in my hand with a price on it, I won’t check that against the computer when telling someone how much it is. And yes, sometimes the shelf price is “wrong” but usually when it is wrong it’s not wrong by enough to risk losing a customer and one’s reputation by charging the higher rather than the lower of the two prices. I’m guessing that when you were at the counter the sales clerk just rang up the item and didn’t look to see if it had a price tag on it, even after you brought the discrepancy from the original quote to his attention. That was clearly bad judgment. If this happened to me, my first thought would be “Where did that quote come from if not from the computer?”

In most stores, particularly the big stores that pride themselves on their impeccable if impersonal customer service, the customer is likely to be charged the lower of any likely price. The tag says $0.01? And it’s the right tag for the merchandise; just the wrong price? And the store loses a few dollars and not a few hundred? Oh well, an employee screwed up and it’s your lucky day. Or, the item you are buying that says $15.00 comes up as $7.95? You just got an unexpected discount. Enjoy your purchase and please hurry back for more.

However, these will probably be sensible store policies rather than legal requirements.

I don’t know what the exact law in California is, but elsewhere if something is accidentally wrongly priced, the store can withdraw it from sale rather than let it go at the incorrect price. Or the store, being on private property, can simply refuse service. That’s an extreme solution, though. That gets reserved for the ruffian who sneaks a $10.00 sale sticker onto a $10,000 home entertainment center and kicks up a fuss at the checkout.

Most laws that target price differences between the shelf and the scanner at checkout are primarily intended to protect consumers in places like grocery stores, where a few cents extra on every tenth item can add up to thousands of dollars a week for an unscrupulous store. In your local collectibles shop, though, any transaction pretty much comes down to being a handshake agreement without the handshake. What’s that Latin street-vendor’s phrase that sums all this up so well? Avoid Disgruntling the Purchaser? Something like that.
Well I was given a price from sales person #1 (sorry I did not get a name) on Wednesday from the sales person taking the Dragon off the shelf and quoting me directly over the phone from their own price tag. When I called back on Saturday to make sure everything was secure I was told the price in the computer. I felt I needed to cover the difference and was still going to get him. I did try to get them to lower the price back down, but they refused. Since he is retired I knew that trying to find him MINT would be difficult so I bought him only to discover the stores price tag on the bottom with the lower quoted price and the manager still refused to give me the lower price until I threatened him to make sure NO ONE I knew would ever shop there again. I do not feel it should have had to come to that

[Arlla]

Dragon Master wrote:

Arlla wrote:

Yikes! 0_0 I’m sorry DM…I’m glad it all worked out (if not perfectly)…and I DO love my rainbow emp…I’m sorry to hear I snatched it from Ski, though! 🙁 Sorry Ski! I didn’t mean to!

well if they had gotten back to WolfLodge like they should have then maybe the Rainbow Emperor would be in Germany now. It’s just bad customer service all the way around. Did Ski get your old Rainbow Emperor of yours?

Nope…I sold it just before I knew she was looking for one! 🙁

"He that breaks a thing to find out what it is has left the path of wisdom."
-J R R Tolkien

[Bob]

Arlla wrote:

Dragon Master wrote:

Arlla wrote:

Yikes! 0_0 I’m sorry DM…I’m glad it all worked out (if not perfectly)…and I DO love my rainbow emp…I’m sorry to hear I snatched it from Ski, though! 🙁 Sorry Ski! I didn’t mean to!

well if they had gotten back to WolfLodge like they should have then maybe the Rainbow Emperor would be in Germany now. It’s just bad customer service all the way around. Did Ski get your old Rainbow Emperor of yours?

Nope…I sold it just before I knew she was looking for one! 🙁
Too bad

[PhoenixTears]

Dang! Im sorry your going through this and the sales person didnt honor the first quote. I support you and hope things get worked out to your utmost satisfaction that youre well deserved.
Hugs xxx

[DROGO]

Screw the managers, DEMAND to speak to the owner, or the district manager if it is a chain store. It is your right, if you feel the managers are screwing you over. My mom works in retail, and she said usually the managers will cave if you threaten to go over them. Good luck to you…give ’em hell!!!!! 😈

[Mimi]

Dragon Master wrote:

mimitrek wrote:

Dragon Master wrote:

I thought you ALWAYS had to honor your prices on the floor??

Apparently California law says that retailers have to sell at the advertised price. Laws in other states can be different though.

Here’s a San Jose Mercury News article on a case that was similar to yours.
Thank you SO MUCH for this article. I may just call them and see if I can at least report this. I may also print it and stop by there the next time I’m at my friends house
You’re welcome! By the way, even threatening to to report a business to SJ Mercury News Action Line changes their minds pretty quick. 😈 Most businesses would prefer not to have hundreds of thousands of readers know that they’ve behaved like scum. 😆

[Alyssa]

Well I am just glad that I was able to get the emperor and that it had sort of a happy ending. I am sorry that you had to go thru that tho.

[Bob]

dragonessjade wrote:

Well I am just glad that I was able to get the emperor and that it had sort of a happy ending. I am sorry that you had to go thru that tho.

Well I just PM’d you and your dragon is in flight and should be in your hands Thursday or Friday

[Alyssa]

Dragon Master wrote:

dragonessjade wrote:

Well I am just glad that I was able to get the emperor and that it had sort of a happy ending. I am sorry that you had to go thru that tho.

Well I just PM’d you and your dragon is in flight and should be in your hands Thursday or Friday

Awesome… Many thanks…. I did reply. 😀

[Bob]

dragonessjade wrote:

Dragon Master wrote:

dragonessjade wrote:

Well I am just glad that I was able to get the emperor and that it had sort of a happy ending. I am sorry that you had to go thru that tho.

Well I just PM’d you and your dragon is in flight and should be in your hands Thursday or Friday

Awesome… Many thanks…. I did reply. 😀

Kewl I responded. I hope he gets there safe

[Author]

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