Something like that happened to me once. I called Pizza Hut and ordered a pizza – 2 hours later I was still waiting so I called back. Well as you know I am hard of hearing and couldn’t answer the questions the manger asked me such as who I ordered it from, etc. I had told the person on the phone I was HOH and just told them who and where I was and what I wanted. She more or less accused me of lying to get a free pizza and asked if I still wanted the pizza. Well it was pouring rain and I did so I said yes. They sent me a burnt one and when I called to complain they ignored me. I have never bought anything from Pizza Hut again and that was probably 20 years ago.