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setsunawolf wrote:
Send them a letter, certified mail return receipt requested along with a regular letter in the mail. Indicating the repair is complete but they need to contact you and send you $X.XX to pay for the return shipping before the piece will be returned. (I’d also charge ’em for the cert. letter since you’ve had to go to so much trouble.) Indicate that if they don’t respond in X amount of time you will assume they don’t want their piece back. Indicate in the letter that will keep/sell whatever the piece in an attempt to recoup you losses. The Cert. letter is important becuase they have to sign for it so you have proof they actually received it. Make a copy of the signed letter and the envelope you’re mailing it in for your records.
There’s an idea. If I don’t hear from her by Friday, the deadline I gave her for response in the last email, then I will try that.
The ridiculous thing is that all she needs to do to take care of this is send $7, how hard is that? I don’t get it.
Kyrin
That’s silly. I’d have paid the shipping and the dragon would be on it’s way.
I have a hatching emp, who needs his clear coat refinished. What should I use? I bought him off of ebay and he was more damaged than his description listed him as, the seller and I have come to an agreement to refund part of my purchase price and I’m going to keep him, but he needs a little TLC. He had a chip on his neck and it looks like they got adhesive on their hands and damaged the clear coat on the egg. The chip wasn’t a great fix but isn’t noticeable with him in his spot in the display case.Looking for Blue Fawn Baby Kirin
Sanguine Oriental Test Paints, kinglet
Sun Dragon Koi #3I could never send out one of my preciouses out and then not want it back as soon as possible. Sorry it comes down to this Kyrin.
Over a measly seven bucks? Sheesh, it really seems odd that they havent paid, it’s not like it’s alot of cash. I wonder if they misunderstood something somewhere, but them not responding to your emails certainly doesnt help them. 😕
pipsxlch wrote:I Paypaled my shipping for the hatchers on Sunday night, didn’t it get there?
Wasn’t you Pip!
In answer to what dragon it was…a Peacock Oriental Sun dragon, who wouldn’t want it back asap, I sure would, he’s gorgous! I don’t mind him decorating my desk for a bit longer, but I’d really rather he went home before I get attached. *teasing grin*
Kyrin
setsunawolf wrote:That’s silly. I’d have paid the shipping and the dragon would be on it’s way.
I have a hatching emp, who needs his clear coat refinished. What should I use? I bought him off of ebay and he was more damaged than his description listed him as, the seller and I have come to an agreement to refund part of my purchase price and I’m going to keep him, but he needs a little TLC. He had a chip on his neck and it looks like they got adhesive on their hands and damaged the clear coat on the egg. The chip wasn’t a great fix but isn’t noticeable with him in his spot in the display case.I’d cover the eyes and jewel with Eye protect or some other peel off protectant, then spray with some Krylon satin clear varnish. I’d try to get as much of the adhesive off first though.
If you’d like to send him to me later for repair, I’d be happy to fix the chip and any possible egg damage. PM me if you’d be interested.
Kyrin
I would hold it for 30 days after the repair, and then if no arrangments have been made (communication, payment plan, whatev) the item is forfeit. Ebay it or keep it or Flea Market it to recoup any losses. Yes, def make that very clear in whatever contract/emails you have.
*Whew* Breathes big sigh of relief! 😆
I just got worried since I hadn’t been home to check up on things since then. Thanks for letting me know!Kyrin wrote:She sent payment for the repair enclosed with the dragon, but did not include all of the shipping. For some reason she originally thought repair cost included, shipping…when I explained that it did not, she said, to let her know the difference when I shipped him back and she would send it.
Clearly she was expecting you to front the shipping. Don’t do it.
But this talk of having her forfeit her Dragon after X-days or whatever worries me a lot. She has paid for the Dragon, and she has paid you to fix it. All she is missing is the shipping.
Without something already in place (“$10.00 per month stabling fee”) you should not impound her statue.
Indeed, even with a stabling fee you would need to have some way to assess the value of a statue so you can decide at what point the stabling fees match the value of the Dragon so you can legally sell it to recover those costs.
In this particular situation, I would plan on boxing the Dragon up and putting it in the attic or a closet and ignoring it. Send a letter or make a phone call if this is practical, but really the Dragon belongs to your customer and it’s up to her to collect it or pay you to mail it to her.
In this case Dave’s got a good point, becuase it wasn’t stated policy. You’ve changed your stated policy so your protected in the future. But there will be a time limit on how long you are obligated to keep it w/o contact and insufficient funds to return the dragon. The Cert. letter will be proof that you have tried to contact the client to return the piece. If they fail to get in touch with you after the period the statute allows, them you should be okay. The copy of letter/envelope and the return receipt are your proof that you acted in good faith in an attempt to contact the Dragon’s owner.
Looking for Blue Fawn Baby Kirin
Sanguine Oriental Test Paints, kinglet
Sun Dragon Koi #3The Castle [Dave wrote:“]
Kyrin wrote:She sent payment for the repair enclosed with the dragon, but did not include all of the shipping. For some reason she originally thought repair cost included, shipping…when I explained that it did not, she said, to let her know the difference when I shipped him back and she would send it.
Clearly she was expecting you to front the shipping. Don’t do it.
But this talk of having her forfeit her Dragon after X-days or whatever worries me a lot. She has paid for the Dragon, and she has paid you to fix it. All she is missing is the shipping.
Without something already in place (“$10.00 per month stabling fee”) you should not impound her statue.
Indeed, even with a stabling fee you would need to have some way to assess the value of a statue so you can decide at what point the stabling fees match the value of the Dragon so you can legally sell it to recover those costs.
In this particular situation, I would plan on boxing the Dragon up and putting it in the attic or a closet and ignoring it. Send a letter or make a phone call if this is practical, but really the Dragon belongs to your customer and it’s up to her to collect it or pay you to mail it to her.
I agree…I really have no wish to keep her Windstone, I also don’t want to be responsible for it for eternity either. I am hoping that a deadline with the implication that it could be forfeit after that timeframe will move her to take action and retrieve her dragon.
Even if the time frame came and went, the dragon would not leave here, nor be sold. I would still wait for the owner to contact me, but at that point there might be storage fees. Ideally I would prefer to not have to take any kind of action and just have this business concluded. I’d like to send the dragon back, but since my repair fee does not include shipping and everyone else has paid their shipping, making an exception would not be fair to previous clients, or to me.
Because if I do it for one, then where would it end? How many other folks would expect me to eat part of my repair fee to cover their shipping? I can’t even begin to try to estimate shipping on these things, since everyone boxes things differently, each dragon weighes different, and there are at least 4 companies out there to ship things through. So including shipping with repair fees is impractical.
Ugg…I guess I will just hang in there, if she doesn’t get her messages, or does but ignores them, eventually she will realize her dragon is still here and she’ll write me. But he can’t leave here until I have the shipping funds, my other option would be to send it COD, but I imagine that is not cheap.
Kyrin
setsunawolf wrote:In this case Dave’s got a good point, becuase it wasn’t stated policy. You’ve changed your stated policy so your protected in the future. But there will be a time limit on how long you are obligated to keep it w/o contact and insufficient funds to return the dragon. The Cert. letter will be proof that you have tried to contact the client to return the piece. If they fail to get in touch with you after the period the statute allows, them you should be okay. The copy of letter/envelope and the return receipt are your proof that you acted in good faith in an attempt to contact the Dragon’s owner.
Yeah, I think I will write her a formal letter, letting her know her dragon is waiting on a small shipping fee, and once that is resolved he will be returned. Mail it out certified. I will also let her know that several attempts were made to contact her through email and PMs, but to no avail, one sent 4 days ago was just boomerranged back to me today, undeliverable, weird.
I really hope to keep her as a client as well, but I have no idea what will happen. I really don’t know why she hasn’t been responding to me. I’m hoping it is just that she hasn’t gotten the emails, perhaps her system is messed up, or my messages are coming through and getting tagged as Spam. So the snailmail may be the best way to get a hold of her.
Thanks guys.
I admit to not being happy with a policy saying I get to keep things, because that isn’t what I’m all about. I just want to fix it and give it back.
Kyrin
Here are the Policies regarding Repair work from now on, if anyone has any suggestions on anything I should add to these, please let me know.
I have added a policy regarding Abandonment, at no point will I be keeping your items, but there may be a storage fee if there is no communication with me 30 days after being notified that your item is completed.
POLICIES
Name, address, and phone number will be required from now on with the request for repair.
Payment methods accepted:
Personal Checks, Cashier’s Checks, PayPal. Money Orders are not going to be accepted and CC are kinda iffy too, I’d prefer to stick to Personal Checks and PayPal, with PayPal being the prefered payment method.
Payment Deadlines:
Preferably within 10 days of notification of completed repair. However, if more time is needed, just email me, as long as you don’t drop off the face of the planet, I will work with you.How Repair Fees Break Down, and what they cover:
Repair fees only cover repairs, they do not include shipping to me or back to you.
Breakdown: Your repair fees cover my time, sculpting materials, paint, and other various art supplies, which include brushes, electricity for my airbrush, Eye Protect, Sealer.
Most of the fee involves time, even small repairs take an hour or two, resculpting of fine details and large areas take longer, and this is just the repair, not restoring the color and sealing. Overall repair time per item is roughly 3 to 4 hours overall, with things like the White Dragon Facial repair taking days.
On average I only charge about $15 to $20 on most repairs, so you guys are really getting a good hourly rate, since my day job pays me $10+ an hour, and I am not even charging anywhere near that.
Shipping:
Shipping costs to and from Kyrin’s Lair Repairs, will always be the responsibility of the repaired item’s owner. (It is not included in Repair Fee prices)
I will always only request actual shipping costs, I do not charge you guys for handling or driving to the shipping depot. However, it is very important that you wait to get an actual shipping quote from me before sending payment, since repairs can increase weight and thereby change shipping cost.
Abandonment of Repaired Items:
An item shall be considered abandoned if the owner does not respond when notified of completed repair within 30 days. At which point, Kyrin’s Lair Repairs has the right to charge storage fees, $5 per month prorated. I will not consider anything abandoned unless I hear absolutely nothing from the owner over that 30 day period.
I also want to make it very clear here, I have no wish to keep anyone’s items or charge extra because it sat here forever, so please retrieve your items as soon as you can and keep in touch with me if you have any problems that may prevent or delay your payments. As long as I know what is going on, I have no issues with holding things, communication is the big thing here, keep me in the loop!
Okay, I think that is it. Sorry for the revisions, but a few issues with communications and confusion with policies have come up over the last month or so, so I figured I had better revise this and add a few things.
If you guys have any questions, please PM me.
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