Repair Subforum Rules & Guidelines

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February 28, 2012 at 8:36 pm #505031
Shihiv
Repair Subforum Rules & Guidelines

Notice: Any and all transactions and communications with other Forum members are entered into “at your own risk” and are between you and that individual. If you believe a law has been broken or fraud has occurred, please contact the appropriate enforcement agency

Violation of these rules may result in the removal or modification of your thread or an official warning. Repeated violations may result in a temporary suspension or permanent ban from the Forum. In certain cases, if a moderator or administrator determines the action is severe enough, user rights will be terminated without warning. Appeals to disciplinary action may be sent to John Alberti. All general rules also apply to any communications taking place in the Flea Market.

Due to time and legal constraints, Windstone is not able to offer an official repair service at this time. If your Windstone arrived damaged when being shipped directly from the Windstone factory (such as an official Windstone sale through the store or eBay) please contact us so that we can make it right. If your Windstone was damaged in transit between yourself and an official Windstone Dealer, please contact the dealer so that they can initiate any return process necessary. If your Windstone is damaged in any other way, we do hope you can get it repaired. While we cannot assist you directly, this forum is to try to help you find out what you need to repair yourself or to find someone that can repair it for you.

For legal reasons, no one at Windstone may recommend, endorse, or otherwise authorize any one individual for a repair service. We want you to have great success in getting your Windstone repaired, but we legally cannot recommend any given individual to do so. The decision must be your own!

OFFICIAL REPAIR SUBFORUM RULES
1. This area is for members who need advice on repairing or restoring damaged Windstone products . This area can also be used by members to advertise their repair services or to look for someone who offers repair services.
2. You may not post material with intent to discourage, intimidate, hinder, divert, or otherwise afflict any transactions (buying, selling, trading, etc) taking place on this Forum or elsewhere.
3. You may not offer (for sale, trade, etc.) anything that is illegal in the USA or the state of Oregon, or infringing upon Windstone’s or anyone else’s work.
4. You may not offer (for sale, trade, etc.) repaints of non-PYO Windstones, nor may you offer to repaint a non-PYO Windstone. Repainting a non-PYO Windstone is not illegal, but Windstone Editions strongly discourages it and does not support repaints in any way. Any sales of repaints should be done privately OUTSIDE of the Forum. Note: Repairing and restoring damaged Windstones to near factory condition and color is not considered “repainting”, but we encourage you to disclose any repairs/restoration that has been done to an item if you intend to sell or trade it.
GUIDELINES, SUGGESTIONS, AND OTHER INFORMATION

General Repair Guidelines
- As a repairer
- Don’t send items that are not paid for yet!
- Be honest about the skill of your repairs, to the best of your ability. When offering repair services, it is a good idea to provide pictures of your past repair projects .
- Consider making a Terms of Service or at least write up a quick guideline of what the client can expect from you in terms of skill level, turn-around time, shipping, etc. Be especially upfront about deadlines. Even if you do not have a deadline, it is a very good idea to set a soft “completion date” which you and your client can reasonably expect the work to be done by. The same goes for when payment is expected and what detail or accuracy level is expected in the work. Remove any uncertainties before money or work gets started!
- Be clear, before the transaction, if “all sales are final” or if you will offer refunds if the client doesn’t like the quality of your repairs. If you are clear before the sale, then it can’t come back to “bite you”.
- Pack the item well enough that it can survive being dropped, kicked, tossed, punched, etc. All of these things can and have happened to packages before. Click here for information on properly packing a Windstone.
- Require some sort of delivery confirmation and insurance on the package you are sending/receiving. This will protect you if an item arrives damaged or gets lost.
- If you are doing a repair commission for someone who you don’t know very well, consider placing additional protection on a package (such as signature required). This will protect you against a client claiming not to have gotten the package. The few dollars it costs can possibly save you a world of problems!
- Keep all postage records and emails/PMs about the transaction for at least 90 days afterwards. That way if someone later tries to file a claim against you, you will have proof that you sent the item and it arrived properly! Additionally, you may need the postal receipts if insurance must be claimed.
- If an item arrives with further damage, try to reasonably determine if the client packed it incorrectly, or if the fault is with the shipping company. If it’s the latter, keep all packaging since you will need it to file a claim.
As a person seeking repairs

Ask if the repair person has some sort of Terms of Service or at least guidelines. Ask how they expect payment to be sent, and see if they can make a deadline for the repair to be completed. Even if you do not have a deadline, it is a very good idea to set a soft “completion date” which you and the repairer can reasonably expect the work to be done by. The same goes for when payment is expected and what detail or accuracy level is expected in the work. Remove any uncertainties before money or work gets started!
Pay using a method that lets you open a dispute if the repairer “takes your money and runs”. PayPal is one method that lets you open a dispute if you did not receive an item as described. Nearly all credit card companies do this as well, if the repairer accepts credit cards. Postal Money Orders carry no protection, cash carries no protection, and the only way to protect yourself if you send a personal check is if the repairer hasn’t cashed it yet (and even then, the stop payment fees are expensive!).
Pack the item well enough that it can survive being dropped, kicked, tossed, punched, etc. All of these things can and have happened to packages before. Click here for information on properly packing a Windstone.
Require some sort of delivery confirmation and insurance on the package you are sending/receiving. This will protect you if an item arrives damaged or gets lost.
If you are commissioning a repair from someone who you don’t know very well, consider placing additional protection on a package (such as signature required). This will protect you against a repairer claiming not to have gotten the package. The few dollars it costs can possibly save you a world of problems!
Keep all postage records and emails/PMs about the transaction for at least 90 days afterwards, and ask the repairer to do the same. You may need the postal receipts if insurance must be claimed.
If an item arrives broken, try to reasonably determine if the repairer packed it incorrectly, or if the fault is with the shipping company. If it’s the latter, keep all packaging since you will need it to file a claim. Photos of how the item was packed could also help in damage disputes with the repairer.