- This topic has 45 replies, 1 voice, and was last updated 18 years ago by .
-
Posts
-
Nirvanacat13 wrote:
The pluses to this guy is that he shipped immediately after payment, was very friendly and responsive *prior to there being a problem* he payed for the shipping, and I think he genuinely thought these pieces were in mint condition and had the original boxes…..I don’t know…….[/color]
I had a very similar situation last year with a dragon family I got (mother/male/young) — the seller said they were in mint condition and all of them actually had many chips, discolorations, and paint rubs. He had also seemed very nice initially, but when I told him about the problem and sent him pictures of all the damage, he got hostile and ultimately refused to refund my money (I had paid for and had wanted mint condition pieces). I ended up filing a dispute with my credit card company, and they refunded all of my money including shipping (though I had to pay to ship the pieces back to the seller).
If it were me, I would simply tell the seller that I want to return the pieces for a refund, and follow through with the dispute process if necessary. But it all depends on how much the damage is bugging you.
It boils down to you should get what you pay for and be able to be happy with your purchase. You are not, and I would not be either. You will either keep them and not be happy with those dinged up items on your shelf (It would bug the heck out of me, esp considering what you paid for them), or re-sell them and lose money cuz they are not worth what you paid. I would get alot of money back or just send them back and ask for a full refund.
I’ll post some pics when I get home. On the whites, while it’s not easy to photograph, you can tell because they base coat on the dragons is usualy a yellow/gold, and you’ll see the layering (white(gypsum), yellow, white, gold) Most of the stuff isn’t huge, and after I found the first few big rubs I went and nitpicked EVERYTHING down to the tinyist flea bite, but the stuff I mentioned above at the very least got rubbed down to the last layer of yellow paint if not the gypsum…..
mimitrek wrote:Nirvanacat13 wrote:The pluses to this guy is that he shipped immediately after payment, was very friendly and responsive *prior to there being a problem* he payed for the shipping, and I think he genuinely thought these pieces were in mint condition and had the original boxes…..I don’t know…….[/]
I had a very similar situation last year with a dragon family I got (mother/male/young) — the seller said they were in mint condition and all of them actually had many chips, discolorations, and paint rubs. He had also seemed very nice initially, but when I told him about the problem and sent him pictures of all the damage, he got hostile and ultimately refused to refund my money (I had paid for and had wanted mint condition pieces). I ended up filing a dispute with my credit card company, and they refunded all of my money including shipping (though I had to pay to ship the pieces back to the seller).
If it were me, I would simply tell the seller that I want to return the pieces for a refund, and follow through with the dispute process if necessary. But it all depends on how much the damage is bugging you.
It bugs me to the point that if I end up keeping them, I would resell them flat out. If it does come to a dispute, should I go through PayPal (since they now do not charge a fee) or through my CC? I’ve only done one dispute and it’s been through PayPal, what are the pros and cons?
Nirvanacat13 wrote:It bugs me to the point that if I end up keeping them, I would resell them flat out. If it does come to a dispute, should I go through PayPal (since they now do not charge a fee) or through my CC? I’ve only done one dispute and it’s been through PayPal, what are the pros and cons?
In that case, I think you should tell the seller that you’d like to return the items for a full refund — maybe offer to pay for shipping if that’ll help avoid having to go through a dispute. Its kind of a bother to fill out the forms and compile the documentation, so I would recommend paying for shipping if necessary (that’s actually what I offered the seller that I had to deal with).
When I filed my dispute previously, the fact that Paypal did charge a fee at the time was one of the reasons that I decided to file it through my CC. However, I did do some research about Paypal disputes beforehand, and after reading some of the criticisms that I mentioned in my previous post, I had reservations about filing the dispute through Paypal anyway. Quite frankly, I had concerns about whether they would judge the dispute fairly since there was a potential conflict of interest (i.e., if the seller didn’t have enough funds in his account to cover my refund, Paypal would potentially have to provide my refund themselves). Its true that I could still have filed a dispute with my CC even if Paypal ruled against me for some reason, but it didn’t make sense to me to potentially waste twice as much time on that issue. But note that Paypal prefers you to file your dispute through them, since a chargeback (i.e., filing through your CC) looks bad on their records, and some people have reported some retaliatory action from Paypal because they filed a chargeback. However, they didn’t do anything to me. But that is the only chargeback that I’ve ever filed against them.
The thing is, the CC has a vested interest in protecting their cardholders, and they don’t have any money at stake. I’ve had to file one other dispute through my CC for a $6k transaction a number of years ago, and that one was also resolved in my favor. With both disputes that I’ve had to file so far, I’ve found the CC to be very fair about providing a refund, as long you provide proof that you didn’t get what you paid for.
There’s one other consideration — for cases like this, the CC’s policy is that the seller is responsible for the original shipping charges, while the buyer is responsible for shipping the items back to the seller. So if they rule in your favor, you would only have to pay the shipping charges one way. I believe Paypal requires the buyer to pay shipping charges both ways even if they rule in the buyer’s favor.
Thank you so much Mimi, that info really helped. I’ll check with my CC company ahead of time just to see what procedures are so that even if it doesn’t come to a dispute I know what to do.
You’re welcome! That’s a good idea to check ahead of time. I hope everything goes smoothly and you don’t have to do a dispute. But if you have any questions, let me know and I can give you the benefit of any info that I’ve gained from the two disputes that I had to do.
Keep us posted!
Got the dreaded e-mail back that totaly made me sick to my stomach….
He flat out refused to even consider a refund, saying that they were mint when he sent them out, the boxes he had were the ones he got from the dealer, and he never smelled any smoke.
……..I’m glad I have USAA………
Wish me luck!
I hope everything goes smoothly!
But don’t worry — you bought it with a credit card, so you’re protected.
- You must be logged in to reply to this topic.
