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I just got a small PYO dragon in the mail today and of course being super excited about painting any Windstone I got it out and started on it right away. A few hours after the initial coats of paint (and after they dried of course) I decided to see how the eyes would look with it, and took one out thinking I would just slip it in and pull it back out again. This will have been my 9th PYO experience (3rd time at a dragon) and so I think I have a decent feel for how things should sit. I have done this very same thing with every other PYO as a test to make sure the the paint looks right with the eyes. However, when I put the eye in, it stuck, and at a funky angle – like he was looking up too much. Frantically, I did everything I could to get the eye out with minimal damage to the paint job, but the whole time I was thinking “this isn’t right”. In the past, they’ve always slid right out – I’m usually fighting to keep the eye IN long enough to see how I like it.
After taking a look at the eye socket it does look like there’s too much “stone” where it should be empty. It’s a matter of a few milimeters, but the eyes fit so perfectly in these that just a little bit has a giant effect. Has anyone else ever run into this before?
My boyfriend suggested trying to scrape out a bit of the excess, but my initial thought was that would break the entire piece, and I’d rather have an eye set a little funny than a broken dragon. Still, I don’t want to have a funky eyed dragon either 🙁
Any suggestions?
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Please visit My Webpage to see my art and PYO's that I've done in the past!Contact Suzie. If it’s a quality issue, let her know right away. She might be able to arrange something.
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http://www.sarahjestin.com/feedbacklists.htmOne of the dragons I’m working on now had a similar issue with the socket. Actually, for me, it appeared to be both an issue with the eye and socket. The eye appeared to be a little more ‘domed’ – not as flat as the eyes in the past. The eye was also the new Metallic Teal color. Also the socket seemed to be to shallow. It was on his non- display side. I corrected the problem by carefully scraping out the socket in small increments. This seemed to work okay, but it’s still a little ‘off’ . I wasn’t going to bring this up because I thought it was just a fluke that my dragon was like that. Plus I was able to resolve it on my own. Still, I hope the rest of my blank PYO dragons are not like that :scratch: .
I had a similar problem. I wrote about it in my pyo thread.
“This guy originally had orange eyes. He looks better with orange. But the eyes I were sent didn’t fit the eye sockets. They were bulbous and bigger than other WS eyes. Is there someone new working in the eye department? :scratch: I hope that that doesn’t happen again.”
In my case, it was the eyes themselves, not the sculpture.I did a search on “eye socket” and I found a couple of posts about eyes not fitting windstones because the eyes themselves are handmade and can sometimes differ just enough to make a difference, but I’m too terrified to try the other eye in the socket, especially since I can definitely see some raised part in the socket that I don’t remember being there in my last PYO.
Purpleturtle – what did you use to scrape out the socket? If I can correct it I don’t want to bother Susie.. I know she’s probably pretty busy.. but at the same time I don’t want to wait until it’s too late! 🙄
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Please visit My Webpage to see my art and PYO's that I've done in the past!Yeral wrote:I did a search on “eye socket” and I found a couple of posts about eyes not fitting windstones because the eyes themselves are handmade and can sometimes differ just enough to make a difference, but I’m too terrified to try the other eye in the socket, especially since I can definitely see some raised part in the socket that I don’t remember being there in my last PYO.
Purpleturtle – what did you use to scrape out the socket? If I can correct it I don’t want to bother Susie.. I know she’s probably pretty busy.. but at the same time I don’t want to wait until it’s too late! 🙄
If you search “eye stuck” and “remove eye” you will find other posts on this topic. The message seems to be “Use great care in removing the eye”. I can’t tell if you were able to get yours out or not.
Yeral wrote:I did a search on “eye socket” and I found a couple of posts about eyes not fitting windstones because the eyes themselves are handmade and can sometimes differ just enough to make a difference, but I’m too terrified to try the other eye in the socket, especially since I can definitely see some raised part in the socket that I don’t remember being there in my last PYO.
Purpleturtle – what did you use to scrape out the socket? If I can correct it I don’t want to bother Susie.. I know she’s probably pretty busy.. but at the same time I don’t want to wait until it’s too late! 🙄
I used a clay needle-pointed tool, but a thick needle – like one used for sewing with yarn- should be the it’s equivalent. I needs to be pointed. I have to say, it wasn’t my first choice for a tool, but it was hat I had at the time. I also wet down the socket with water. It seems to soften the gypsum. But I have to caution you, you have to be very careful. A slip up can potentially shear of the eyelids or even part the face. I actully have done that on other PYOs when I didn’t know better to leave things alone.
As for mentioning this to Susie, I think you should. If it’s an issue with casting, or the eyes, Windstone should have this brought to their attention so it can be resolved as soon as possible.Yeral wrote:I did a search on “eye socket” and I found a couple of posts about eyes not fitting windstones because the eyes themselves are handmade and can sometimes differ just enough to make a difference, but I’m too terrified to try the other eye in the socket, especially since I can definitely see some raised part in the socket that I don’t remember being there in my last PYO.
Purpleturtle – what did you use to scrape out the socket? If I can correct it I don’t want to bother Susie.. I know she’s probably pretty busy.. but at the same time I don’t want to wait until it’s too late! 🙄
I’d just give a different set of eyes a go. The eyes should go in smooth, you shouldn’t ever have to force them in… and if that’s the case, then it’s the sculpture.
Yeral contacted us regarding the eye socket problem. We have had PYO Dragons that have an eye socket issue, and to compensate for it we’ve tried to send with them a pair of thinner eyes that will fit (some of the glass is thicker, some thinner). We’ve stopped making the PYO Dragon right now and the problem should be corrected when they go on the production line again. Meantime, if anyone has eye troubles we can send another set of thin eyes – and it’s wise not to switch eyes between a PYO Ki-Rin and a Dragon because we may have sent the thicker eyes with the Ki-rins and those might not fit. We apologize for this. Please let me know if you have a problem. I don’t think it’s all of the PYO dragons, just some of them.
She’s right! The eyes were too big 😀 Thank goodness it can be fixed! Thank you, Susie!
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Please visit My Webpage to see my art and PYO's that I've done in the past!Thanks for posting the info! I will have to keep this in mind, as I still have some sitting in their boxes.
Maybe I should make this a big warning on top!
I’ve mentioned it before but it was in an Ask Melody thread I think… lemme see.
Ah yes, here:
http://www.windstoneeditions.com/forums/viewtopic.php?f=10&t=14174Jennifer wrote:Melody wrote:If an eye fits tightly it’ll be nearly impossible to remove it again though, so be sure that is the eye you want before you try it!
This!! Don’t put a snug fitting eye into a Windstone and expect to get it out again. Sometimes you can, but usually I end up breaking things. I’ve had the better part of a PYO griffin’s face shear off before doing this and was ruined.
Also, the Windstone eyes made at the factory are not all super uniform. They are hand painted and can vary in size and thickness by nearly a millimeter at times. So use care.
Jennifer wrote:bayoudragon wrote:I think it may be the griffins with the eye size/socket difference. I put the eyes in just to see how they would look, and now I can’t get them out. I guess this means I don’t have to glue them in. 😆
And I wasn’t about to try and force them out either… not after what happened with my phoenix! 🙄
I got lucky. It came off in one complete piece and was able to glue it back on perfectly. Thank goodness, too… I think I would have had a complete meltdown. I was trying eyes from another supplier, so I will add my word of caution along with the others.
Maybe this is a good time to ask about selling eyes in the store so we don’t look elsewhere?? 😳 *hides*
Bayou, for your griffin try turning it upside down, and rotating it every which way while shaking it gently. Don’t try and pry… that causes breaks. The trick I’ve found is to let gravity work it out. If it does not come out this way, it might not ever!
I’ve taken to holding the eyes up to the piece with a modified pair of tweezers/needle nose pliers so that I can get an idea of what they would look like ‘in’ without having to actually put them in. Breaking the faces off of Windstones is just too disheartening to mess with it!
I know this was never really an issue before since PYOs used to come with the eyes glued in. Now that they are coming separately, you MUST use care!
Now, that is not saying that any defects are your fault (in the case of eyes not fitting in or being too bulbous etc. as was here, obviously no amount of care would change it); if you have something that has a quality issue of course contact Susie. But please remember that in general PYOs and eyes are hand-cast/made and you’ve gotta be careful.
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