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Stop apologizing, Susie. You are the most congenial “customer service” person I have ever encountered, and I appreciate you trying to help as many people as possible to get these pieces.
I think the 2-per rule might be a little misunderstood. It may need to be stated more clearly if it’s a 2-per HOUSEHOLD or 2-per CUSTOMER rule. I for one suggest that it should be HOUSEHOLD given the competition for these things, in the spirit of giving everyone a chance who wants one.
"He that breaks a thing to find out what it is has left the path of wisdom."
-J R R TolkienI am wont to agree with you, Arlla, but after seeing the other side of the whole scenario, I can see that it’s a complex situation to approach. Definitely not as black and white as it seemed at first.
It just makes me appreciate the staff more at times like this, for trying to do the impossible and make everyone happy. Thanks you guys. 🙂
I completely disagree with two per household. Like vehemently disagree. You would not expect two roommates to only order 1 each, so why spouses? You’re talking 2 different collections and tastes. Why should we settle for 1 each when most everyone else gets 2? If a spouse gets into it, it just means more windstone business. If its 2 per household it might as well be 1 per person PERIOD which I know most people will hate since most order the 2 limit.
I think the 2-per rule might be a little misunderstood. It may need to be stated more clearly if it’s a 2-per HOUSEHOLD or 2-per CUSTOMER rule. I for one suggest that it should be HOUSEHOLD given the competition for these things, in the spirit of giving everyone a chance who wants one.
I agree with this….because it ensures that purchase quantities can stay fair with less ability to cheat the system. Not saying anyone is intentionally cheating the system, at all…but rules have to be made with curbing cheaters in mind, it’s just how things work, if you want rules to be respected and followed.
BUT….think of how easy it would be for a dishonest person to say, “oh…my sister uses here as their mailing address, my husband bought two, and my mother lives here too…oh, and my neighbors mail keeps getting stolen….I can buy ten right???”
No, not everyone will like it…but unfortunately many companies have to make rules like this, which may seem unfair to the more honest folks…but is the only way for a company to ensure their rules get followed.
As it stands the rule is ‘2 per customer’. So if two different people order them, regardless of their address, that should be respected. If someone and their mother each wanted two, then they should each be able to order two, period. Yes there is a loophole, but alpha did not appear to be exploiting it, and neither am I. The other two belong to my S.O. and if he wants to buy the two limit, he should be able to do that. It would be fishy if the money came out of the same account, but it didnt. He paid for his. I paid for mine. Two customers, same household should NOT matter. He tends a collection of his own completely separate of mine.
And the ‘oh mom and my best friend and neighbor etc etc can order FOR me so i get 10’ is a loophole also, but until Susie says someone actually tries it, I’m not going to worry about it. Next batch, if my S.O. wants a couple more, he’ll get them. I’m not stopping him. Guess it depends on how his experience with these go. Which hopefully he will never see this kind of a post, because he would not be amused over this sort of subject concerning his private purchase (or anyone else in the same boat for that matter).
I still believe in the 2 per person rule. No more, no less. I’m certainly capable of buying 10 if I wanted, but so are plenty of others. If it wasnt for the ‘2 per’ rule, we’d have a lot of repeat experiences like that first batch of young unicorns. A lot less people would have them.
Though those of us lucky enough to be on when they are released, should not be made to feel guilty for our purchases from those who were not. I’d be disappointed too, but I’d just be more determined to be there when the next ones go in the store. If you arent going to be around, maybe enlist the help of another forum member who will be?
Edit: This is Wampus. S.O. must have left his account logged in. So I guess this is his name here.
Next batch, if my S.O. wants a couple more, he’ll get them. I’m not stopping him.
Wait.. but didn’t you say that he got 2 from the batch on 8/30? Are you saying that in the next couple of days he decides to order 2 more from this smaller batch, you won’t stop him or am I misunderstanding?
IF I am understanding it in the way that I just wrote, I think that’s incredibly unfair. Windstone is imploring people not to do this in order to keep their loyal customers happy, and that’s smart.
Also, I think the limit SHOULD be 1 per CUSTOMER. Obviously the 2 per customer thing is still allowing more unis to sell before many loyal fans of this company can get their hands on some. I realize it’s a business and they need to sell, but by god THEY WILL even with a limit. If it ever came to that the unis were in the store for days then of course the limit should be lifted.
But, UNTIL the demand for these things goes down significantly, I simply cannot see how anyone could possibly be bullheaded about a limit. Of course you want your unis, but others do too who may not have fast internet, or the day off to stalk the store, or a smart phone that allows you to get notified immediately and the buy immediately, etc. I just don’t get how people can possibly not see how this is unfair to those people.
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Please visit My Webpage to see my art and PYO's that I've done in the past!I could completely understand if we had somehow cheated the system in the past, but we’ve been sitting here for the past day trying to think of just one instance in the past couple years where we could possibly have upset the company in any way. Other than waiting for 3 days for my paycheck to pay for an ebay item for her birthday last year, I can’t think of one time we could have peeved the company. If we did anything that seemed crooked in the past, I sincerely apologize, but whatever it was we obviously don’t know what it was that we did wrong. If the issue at hand is fairness, why was my family the only one to receive an e-mail asking to please stop placing orders from the store? We were lucky enough to catch the first batch of young unicorns, BOTH of those unicorns were sent to other forum members who had been tied up at work that day and didn’t make it in time. Both of them. So be to told that she’s not being fair to other forum members feels pretty crappy.
Hannah, be careful who you call unfair. YOU were sent one of the youngs that I just mentioned, even though my wife really liked it.
I understand the rule is to keep the loyal customers happy, but are we not loyal customers too?I simply want to point out that my roommate and I live at the same physical address, but should she get married or move out her Windstones would be hers and mine would stay with me. It is not fair to limit us to one order per household. For example, We both love Kirins, so we could only have 1 albino kirin in our house even if we both wanted one?..especially since there’s only been 1 batch? (I think) That’s not fair to limit either my collection or hers in this manner. (as an aside neither of us were lucky enough to get an albino kirin, just an example)
We also share a paypal account because Paypal wants a bank account tied to it. I don’t keep very much money in it, and I only transfer money into it when I need to make a purchase. I do not want to have multiple bank accounts and credit cards tied to paypal. It’s harder to make sure nobody has hacked a system and stolen money or run up fraudulent charges.
I can’t afford to live by myself, and I don’t think it’s fair that I should be penalized because I have a roomie who likes things I like, and sometimes wants a duplicate of a sculpt that I also want.
I haven’t bought anything from the store in months, but I am alarmed that the discussion in this thread is leading toward limiting what I can order for myself if my roomie orders before me.
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Sun Dragon Koi #3Wait, no one is changing the limit, although this IS a chance to discuss why the limits are there and explore the pros and cons.
If concessions are made for roommates/SOs/grandmothers, etc, well, then it opens a loophole in the system that could possibly be taken advantage of by someone claiming to be in that kind of situation.
If the loophole is closed, well, that leaves a lot of roommates/SOs/grandmothers out and that’s not fair either.
The people who managed to get a Uni from this batch shouldn’t need to feel guilty. Try lucky instead! 🙂 But yes, not all of us have smart phones, or can check mail at work, or otherwise watch the store as carefully as we want to. (Not everyone who got one had these advantages, I’m sure, but it helps!) Both sides of this “Household VS Customer” challenge make some good points. But no one is trying to be made to feel guilty, we are all exploring the strengths and weaknesses inherent in this approach. I think this is turning into a very useful discussion.
Oh…BTW, when I mentioned earlier about selling pieces for profit, I was talking about WAY WAY back before any GB Unis came out. The member who was mentioned that purchased multiples from the very first batch of Youngs did NOT sell them for profit and I have nothing bad to say about the way that situation was handled. A lot of people ended up getting exactly the Uni they wanted because of that person.
Hannah, be careful who you call unfair. YOU were sent one of the youngs that I just mentioned, even though my wife really liked it.
I understand the rule is to keep the loyal customers happy, but are we not loyal customers too?Excuse me Alpha, but I have no idea who you OR your wife is, and I AM NOT TALKING ABOUT TRADES. Do not turn this into an argument because now YOU are pointing fingers. I have been completely neutral and not naming any names when I’m expressing my opinion and it’s actually pretty offensive that you would try to call me out for something ENTIRELY different than the point I am trying to make. I appreciate the generosity of your wife, whoever she is – I’ve done lots of trades and bought lots of the young unicorns. Again, this does not even touch on the discussion here so I’m really not sure what kind of point you’re trying to prove here.
In other words, what I was calling unfair was the fact that someone might not bother to tell their S.O. that Susie has asked kindly for everyone who has bought from the last batch to not purchase from the smaller one coming up. (AND AGAIN – I may have totally misunderstood what she was saying – she may not have been saying this at all!) I think part of the reason that they have second batches IS because they want to give everyone the chance to get something. Ordering another 2 from the second, smaller batch pretty much destroys that effort.
Again – ABSOLUTELY nothing to do with trading. If you wish to argue with me on a point that is completely off topic, feel free to PM me, there’s no reason at all for you to try to bring it up here.
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Please visit My Webpage to see my art and PYO's that I've done in the past!And just to clarify, in case anyone misunderstood me – I was not saying that there should be a limit of 1 order per household – I think that’s a very bad idea!!
I DO think (and was vocal about it when the limit number was decided too) that the GB Unis should be limited to 1 per ORDER until the demand for these slows. A lot of people (ME INCLUDED!) already have some of these beauties and I personally think getting 1 at a time is totally reasonable, not only because it allows people who already have some to get another but because it slows the selling of these guys to the point where the people who have consistently missed them may have a fighting chance to get one.
I appreciate and love all of the ladies who have sold parts of their collection, because they disliked them or just to be kindhearted – you are all wonderful! However, there is something about getting one from the store that’s a complete surprise that is part of the appeal here, and I’m just trying to shed some light for those people who have yet to be able to experience that part of the fun.
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Please visit My Webpage to see my art and PYO's that I've done in the past!Alpha, you were not the only one who was sent an email. Our concern about cheating was not directed only to you, and was not based on anything you had ever done in the past. I don’t know any other details on the situation, so there could have been other people cheating, or people who have cheated in the past, and you mistakenly got caught up in our suspicions.
Darned it you do, darned if you don’t.
Imagine you are a seller of individually finished products. They take a while to make, each, and for the most part only one person makes them. Your product is very, very popular! When you make a bunch of them, they fly out of your store in a manner of minutes sometimes. Your customers, that you rely upon, respect, and are often friends with, start getting upset. They want your product but it sells out before many can get them. So, to be fair, you impose a limit; say one per customer. This is not in your best interest re: sales– heck, it’s much easier to just sell and ship a whole bunch to one person– but you respect and love your customers and so you want to be fair. For a while this goes okay. You are making things as fast as you can while still making sure that you do a good job, and selling them. Some customers are still unhappy- the luck of the draw or timing means that they don’t always (or often, or at all) get your product before it’s sold out. You apologize and make sure that things remain one-per-customer in an effort to keep things fair. Then, you start getting orders where multiples of your product are shipping to the same mailing address, and are using the same payment account (credit card or paypal).
As the seller, how do you know if it’s someone trying to ‘cheat’ and get more than one? If you do not know the situation, it can appear this way easily.
How do you know if it’s just spouses or roommates or daughter/mother (or any other situation where people live together)?
If it is someone cheating, and you ask them, they are likely to lie and say it’s for someone else in the household sharing their account.
If it is someone legitimately buying, and another person buying with the same account, you must be understanding and fair to those persons.
How do you tell the difference? How do you keep it fair?
You might think, “Well. I had better assume the best of people and if the same address / paypal account buys more than one I will assume they are being honest and it’s more than one person.” This is a fair and kind thing to do. But the moment that your other customers get wind of this– the folks that have missed out time and again and are trying to be patient, there will be a stink.
And the moment that you try to impose ‘one per household’, the people that are legitimately buying for two different people will be upset.What to do? No, really– what to do?? What do you suggest??
Also: Discussion is good and healthy– it helps us iron out flaws in the store that we never would have thought of on our own. We’d never have considered this issue– when Windstone started selling in the store it was beyond the wildest dreams that things would sell out in minutes! BUT! Personal attacks are bad. Consider this a gentle warning. 🙂
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