Yes, you *are* a gem of a lady! Every time I’ve called and you’ve answered (which has been nearly every time) you’ve always helped me out and been very understanding when I needed a little more time to pay *shifty eyes* I’m sure I’ve given you a hard time throughout the years, so for putting up with me, you deserve a medal lol the people in customer service are the real face of the company, and Windstone has a great face, and a great person out there on the front lines! <3