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WOW I had no idea-if you sell something on ebay and add a tracking number-since the buyer paid through paypal, the tracking number is automatically sent to PayPal. O.O WOOOOWWW!! Thats so cool! lol *points at self* (Easily amused)
Anyway I just thought I’d share with anyone who sells on ebay. I can imagine it would come in handy later if the buyer tries to say they never got the item-ebay AND paypal would have a record that you added tracking info.
Learn somethin new every day. :yes:
actually that means nothing.. the item I’ve had so many problems with had a tracking number.. unless there is some kind of signature verification.. then you are still out of luck if the buyer says they never got the item..
paypal said “oh we believe you that you sent it, but there’s nothing to prove they got it, so this is just a lesson to you to require a signature on everything”
ebay said, “we don’t deal with that you have to talk to paypal”
paypal said, “we’ve refunded the buyer since they said they didn’t receive the item, so you now have to pay us back”
and so yeah.. screwed either way.. so tracking numbers mean nothing..
just saying…
Oh. Lame.
I’m sorry you’re going through that, frozen : Thats a really bad loop hole in the system then-anyone can say they didn’t receive it and they get it for free. Ugh.
Actually, I’ve had the other experience of late.
I had a buyer who claimed they did not receive the item. AND, I did NOT insure it, because it wasn’t that expensive – ( they won it for less than $10 and I don’t insure items for under $10 – if you sell a lot, you are better off just refunding the person their money if you can’t PROVE it was delivered…..this might happen 1 time out of 50 and add up those $1.65 insurance fees!)…. back to topic: I provided the tracking number (even tho it appears with the item sale) – and eBay sided with ME, the Seller, because that was proof that the item was delivered. It said so right there on the USPS website: delivered and the date – which happened to be almost 3 weeks prior to the buyer opening the case.
In most cases, for that small of a dollar amount, MANY SELLERS would just say heck with it, and give the money to the buyer who claims they didn’t receive the item. Not me, I think hey – if they do this with ALL their sellers, they are getting a lot of free things. So, I replied with tracking information, dates mailed and the fact I send along a note every time I mail an item: you should have your item in 3-5 days; please contact me if you do not so we can check into the situation. My buyer waited a long time before claiming they didn’t get it. I think they do this professionally 😡
SO – don’t just assume eBay won’t protect you – it is working both ways and seems to be more right nowadays. I have had an item LOST recently, too – by UPS. UPS shows it sitting on a truck in my hometown for going on three weeks now. I inquired about it the day it should have been here at my house. I got my money back – and reordered from someone else……. it cost me more but I got what I bought 🙂 That Seller will eventually get his money back from UPS, so no one is out there.
Poems wrote:SO – don’t just assume eBay won’t protect you – it is working both ways and seems to be more right nowadays.
I’m not assuming anything.. I flat out know they won’t..
and it seems you’re just lucky… kind of because you keep posting things that go wrong but always end up in your favor..
must be nice.. but I’d love to see this “more right nowadays” because my incident was very recent and neither ebay nor paypal will do anything to help me.. because the “buyer is always right”
Hiya frozen, the tracking number you used, does it show the item was DELIVERED?
And, automatically PayPal sides with the Buyer at the get-go, until the Seller proves otherwise – my last case where the buyer claimed they didn’t get it, I had immediately called eBay (it’s a real riga-ma-roll to find the phone number but it does come up eventually – I think I just kept clicking on item didn’t arrive or something until I got a phone number). But I had 3 days or something to respond to the claim against me – and I replied within hours. The next day the case was closed and frankly, I thought I was going to HAVE to reimburse them even tho it said delivered because I did NOT insure it, and that’s required.
Now I should have gone back to read all that you said, but why would they approve of my problem (side with me as a seller, that is) and not yours, if its the same circumstance, that just stinks/sucks and everything — but DO call them.
There could be reasons like PowerSeller status OR maybe my buyer had a history of claiming items don’t arrive or ??? I would be happy to look into yours (do some snooping) if you want – but obviously can’t do anything about it. You’ve just got my curiosity up. Believe me when I say I absolutely hate having to sell on eBay and how PayPal HAS treated things…..but I have been lucky in the final verdicts. I am holding my breath on one I just mailed off today, an expensive Coach purse and I paid for insurance AND delivery confirmation – lets see them try to say something is wrong with it ::crosses fingers:::: I think I am developing ulcers just from selling on eBay…….AND buying!! lol
Oh and frozen I forgot to say but think I mentioned this one time here on the forum boards long ago. A few years back your case DID happen to me – PayPal gave the buyer their money back, and I don’t have my item OR money! Well – I went to the Better Business Bureau online and provided all the information – from tracking number which showed it was delivered, to the auction number and I filed AGAINST eBay. And in the end, eBay refunded my money. I mean, when we follow the rules and get tracking info and the mailman delivers a package to destination — who is eBay to say we didn’t do that! SHEESH…….I urge you to go to the BBB and file a claim; it sounds like this cost you a lot of money and that just aint right!! GOOD LUCK in any event ::hugs:: I’m sorry, I know what it’s like.
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