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What do you do if an ebay seller absolutely refuses to leave feedback until after you do? The item was OK but I think the seller should leave feedback upon receiving payment how do you guys feel?
I have never left a negative feedback and I always email the seller as soon as the item arrives to let them know it got to me safely. The only time I ever left a neutral was when I paid for an item and the shipper kept telling me it was shipped, returned and several other stories for 30 days. I finally filed a Paypal dispute and the seller delivered the white emperor dragon to me the next day Overnight Special Delivery which made me feel if I hadn’t filed a dispute I might never have received the dragon. But since I finally received the dragon and it was OK I simply left a neutral but would never buy from that seller again. This was several years ago not this particular incident.[/]
I agree…the seller should leave feedback first, because they received the payment before you received the item. Not many sellers leave feedback first, though. They like to have the option of leaving retaliatory neutrals or negatives, even though it’s completely dishonest to do so. On the other hand, I’ve seen sellers hit with unwarranted neutrals or negatives, so I can see the seller’s point, too.
You are not obligated to leave them feedback, so if they want to play hardball, you can too.
As a seller I don’t like to leave feedback until I know they got the item and are satisfied…I still have a few I’m waiting to find out that they got it….
and some I’ve left feedback and still haven’t gotten any back…
As a seller, I wait until I’ve received feedback, or at least until I know the buyer is happy. 😕 I don’t like it, but it gives leverage and encourages the buyer not to leave hasty bad feedback if something’s wrong, encourages them to work it out with you first. I’ve never had a dissatisfied buyer, and would never leave retaliatory feedback, but holding back on feedback until I’ve recieved mine is a preventative measure – and protection against jerks!
"He that breaks a thing to find out what it is has left the path of wisdom."
-J R R TolkienI’m the same way. I leave feedback after I get it from the buyer, and know that they are satisfied with their purchase. I haven’t had any problems yet, and am still at 100% with scoring.
It doesn’t matter to me as long as the feedback is good.
I did have a situation where I left negative feedback for the first time. I paid with a money order on November 5th. I talked to the seller Nov 20th saying he got the money order and sent item UPS Nov 18th. I asked for a tracking number no response. Nov 27th I messaged him, no response, msgs Nov 28, 29 and 30 and no response. I reported Item not sent to ebay and gave him bad feedback.
Magically, he responded the same day. Said the item was returned while he was on vacation.
Now all of a sudden, he needs my address again? Maybe he lost it?
Hmmmm…perhaps he never sent it in the first place?
Now he is being very polite….perhaps the power of Negative feedback and why so many people wait.
I paid him 3 weeks ago and he never left feedback, despite him saying Nov 20th that he got my money order.
You never know and next time I will be wary of a money order only auction!
I would leave them positive, but say in the feedback that feedback left was slow. Usually, they will post in their auctions that they dont leave feedback till after you do.
I’m like Arlla. I don’t leave feedback until after I get it from the buyer because then I know they got it, and it arrived safely. Mostly because I’ve had too many times when I’ve given feedback and they’ve never left me any. I just don’t feel like I should be helping their feedback numbers if they don’t help mine.
If I don’t hear from them after a while, I will send them a message saying something to the effect of: “I haven’t seen any feedback from you, so I was wondering if you received the item and if it was okay. Please complete the auction by giving me feedback, and, once I receive it, I will do the same.
Thank you.”Sometimes they email back and tell me they forgot and then they give it. Sometimes they don’t know where to give feedback. Sometimes I don’t hear back at all.
But I NEVER give feedback to a buyer until I receive it first. And I don’t advertise that. To me, it is just a “duh.” I expect some sort of message when I send something that was purchased from my website about whether it arrived safely or not, so I expect the same with Ebay. Withholding feedback gets them to communicate.
Just my 2 cents… 🙂
When I first joined Ebay, I use to give feedback immediately once I received the item, regardless of whether the seller gave me feedback first. After years of purchases, I noticed my feedback wasn’t growing as sellers often didn’t reciprocate. I also noticed sellers using it as leverage. Now I only give feedback first sometimes.
I feel that a seller should give feedback as soon as they are paid. After all, the buyer met their responsiblity of paying, which is what the feedback is all about.
Witholding feedback until the buyer gives you good feedback I view as blackmail, because if something goes wrong that is the seller’s fault, poor packing, failure to ship, etc. They should not be able to retailiate for their failure with bad feedback, when the buyer met their responsibility in paying for the item in a timely manner.
As a seller and buyer, if someone pays me in a timely manner, I return feedback immediately. I also give feedback to the seller when my item arrives safely. If there is a problem, I discuss it with them before leaving feedback, and the worst I have ever given has been neutral, usually for lack of communication on their part.
I hate it when you try to work something out and they ignore your messages…once I write and tell them negative feedback in the offing, they miraclously stop ignoring me. But they still get a neutral at that point, I shouldn’t have had to threaten them to get a response.
Holding feedback over someone’s head isn’t nice, and if someone has met their end of the bargain, then feedback should be left once they have, and the “I won’t leave feedback until you do” thing, I feel is not appropriate behavior.
If this rubs some of you the wrong way, and from the comments made, it will. I’m sorry. But this is how I feel about it. Just my opinion and views, take it as you will, just don’t flame me for it, after all, you asked.
Kyrin
As a seller I don’t like to leave feedback until I know that the buyer has received their item and is satisfied. They don’t necessarily have to leave me feedback for me to give it, however.
The way I see it is that if there’s a problem and I need to resolve it, it can go one of two ways: The buyer can be polite and reasonable and cooperative through the whole process, or they can become an absolute pain in the A-double-S.
If they’re going to go the PITA route, it’s nice to know that I’ll be able to warn other sellers that this buyer is incapable of behaving like an adult and to watch out.
So if they’re satisfied and happy, or not satisfied and can handle finding a resolution to a problem in a mature manner, it’s a positive, regardless of whether or not they’ve left me anything.
I agree with Arlla and everyone else about being a seller and waiting.
ALSO, there is a “program” that most sellers, like power sellers, use for their feedback. They never look at the feedback they “give” because it’s the program that does it. When you leave them positive, it leaves you positive. It’s an annoying program though. Once I left neutral on a seller because it took them over a month to get me my items with no communication what-so-ever. But because I left neutral, the “program” didn’t leave me any feedback at all :/
When buying, I don’t mind waiting for feedback, as long as it gets there.
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