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That’s awesome, Crimson!! I’m so glad that worked out! 🙂
Dear sasha schoenneman,
Thank you for contacting PayPal.
This email was sent to provide you with more information on payment
holds. You may have recently received a hold, or you may have requested
information on holds.Why are payments held?
We hold payments to help make sure transactions are completed securely
and that your customers are satisfied. A held payment will be released
once we confirm that the buyer received the item or after 21 days.If we hold your payment, the amount held will appear as “Pending” in
your PayPal balance until we release the funds. You will still have
access to all other funds in your PayPal account.Why does PayPal use payment holds?
Payment holds ensure that sellers have sufficient funds in their account
if, for example, a customer files a dispute. This pending balance helps
make sure that you’ll have enough money in your account to cover any
buyer claims.We know this is a change in the way we do business with you and we hope
you understand that, if you incur a payment hold, you haven’t done
anything wrong. In deciding whether to apply payment holds, we review
many factors including transaction activity, business type, and customer
disputes.How do I find out more about the hold on my transaction?
1. Go to the PayPal website and log in to your account.
2. Click “Account Overview” at the top of the page.
3. Click “Pending Balance”.
You’ll be able to view hold details, including the estimated length of
the payment hold.eBay and PayPal are working together to make the marketplace safer for
buyers and sellers by helping to ensure successful transactions. As a
result, PayPal may hold some of the payments based on the criteria
below:You have been an eBay and PayPal member for less than 6 months, and,
have limited selling activity, or
You have an eBay feedback score of less than 100, and do not have a
record of good performance, or
You have a Buyer dissatisfaction percentage of 5% or greater than 5%, orYou have an average Detailed Seller Rating (DSR) of less than 4.5, or
You have received fewer than 20 Detailed Seller Ratings in the last 12
months, or
You have a high rate of customer disputes
You’re selling in a high risk category or industry such as, but not
limited to, tickets, travel, gift certificates, computers, consumer
electronics, or cell phones
You have a spike in selling activities or begin selling in a category
without an established historySellers will be warned at auction listing, that the auction may be
subject to Payment Holds for eBay Items.Sellers who meet certain requirements will generally not have their
payments held. This is based on individual eBay accounts.It is my pleasure to assist you. Thank you for choosing PayPal.
Sincerely,
Ellen
PayPal Resolution Services
PayPal, an eBay Companythis is what paypal has sent me after the are going to review my account….i have half a mind to yell at them again….
WolfenMachine wrote:What makes me mad is that they ALLOW this to happen! Who’s to stop anyone from buying something from out of the country, jewlelry, electronics, expensive collectables, and request the cheapest shipping method and when you get the item, claim you never got it, and get your money back, and have a free item!
Not that I ever sell stuff on eBay, but…
Whenever someone orders something by mail, they expect it to arrive. If it doesn’t, they rightly want their money back.
Things really do go missing in the mail, and the sender is responsible unless some other agreement has been made. This is what shipping insurance is for: if the package never arrives, and the recipient’s claim to that effect is backed up by there being no proof of delivery on record, the sender can file a claim to recover its value.
I never ship anything by cheap mail (non-trackable and uninsured) unless it’s i) inexpensive AND ii) replaceable at little or cost to me. So I don’t even offer non-trackable mail, and I normally wouldn’t ship that way, particularly if asked to, and especially to a foreign country where there is more incentive for the purchaser to ask for cheaper shipping whilst at the same time there is more likelihood of the package going missing.
I guess the question is, how did they come to be able to ask for non-insured shipping? Was it an option foisted upon you by eBay? I know if you sell through Amazon they give you no choice but to accept cheap shipping. If you don’t add the extra yourself to at least cover tracking, this can be horribly risky.
Dave,
What options are there for insured, trackable shipping to international locations? I have been told by Post Office employees that the cheapest shipping that they offer to international locations is Express, and for my < 5oz. jewelry shipments that starts at around $30.00. If I start charging that much for shipping to international customers, I am going to lose a lot of business. Am I 'SOL'? I ship a lot… this week alone I shipped out 10 packages, and 6 of them were international.
Volunteer mod- I'm here to help! Email me for the best response: nambroth at gmail.com
My art: featherdust.comJennifer wrote:Dave,
What options are there for insured, trackable shipping to international locations? I have been told by Post Office employees that the cheapest shipping that they offer to international locations is Express, and for my < 5oz. jewelry shipments that starts at around $30.00. If I start charging that much for shipping to international customers, I am going to lose a lot of business. Am I 'SOL'? I ship a lot… this week alone I shipped out 10 packages, and 6 of them were international.
International Priority Mail is automatically insured up to a certain amount – actually it’s not insurance it’s “indemnity” – based on the weight. But you can add insurance if you like.The tracking number on International Priority Mail is the Customs Declaration Form number (the one that, in the USA, always starts with two letters, continues with a sequence of numbers, and ends with the letters “US”)
So there are two options – Express Mail and Priority Mail. First Class mail, unless you send it registered (costs $11.50), doesn’t get tracked and can’t be insured.
For a very small item you can use a Flat Rate Priority Mail envelope, which costs about $12.00 to ship. Otherwise you’re looking at $20.00 Priority Mail to Canada or about $28.00 to Europe.
A lot depends on the value of what you ship, and how often you ship things, as to how much risk you should be willing to take. All businesses risk losing to loss or theft. For most of us, the goal is 2% or less in any department. Under 2% and we consider it to be part of doing business and don’t worry too much about it. Over 2% and we look for ways to do better.
So if I ship a parcel a week, my pricing needs to be such that I can allow for one parcel a year to go missing or get stolen without putting me in hardship. If shipping and insuring 50 parcels at the higher rate would either cost me more than replacing that missing package, or lose me more sales than that due to people not being willing to pay so much for shipping, then I ship at the cheap rate without insurance.
If, though, my loss rate is higher than 2%, I’d need to review the situation. If the post office loses, or seems to lose, packages regularly then I would think about not always shipping without insurance.
If your business largely relies on repeat customers, start a rule where the first package to anyone gets the full treatment (even if you split the cost) but subsequent packages are sent cheap. Or always send by expensive mail if valued over $100.00 or whatever.
The point is that instead of paying the Postal Service for insurance, you can carry the insurance yourself. This is “self insurance”. But you have to be willing to pay up on it to the customer if a package doesn’t get to them. I would only self insure on something I can reasonably afford to lose. However, you CAN still charge your customers for this. Add a dollar or two to the shipping fee charged for every package sent out by cheap mail. Each time a package gets through the system you have a dollar or two more in the pot towards covering the one that eventually goes missing.
And, of course, if a package does go missing you have two options: refund the money (including shipping) or replace the item. If you replace the item make sure this time to send it tracked and insured, even though you’ll be paying for it.
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