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Well at least ebay is putting a block on leaving negative or neutral feedback for the first three days after the auction ends. Not that it will help much.
Quote:Why is eBay preventing buyers from leaving negative or neutral Feedback within three days of the end of a listing?
Most negative or neutral Feedback left in the first few days is due to lack of communication between the buyer and the seller. We believe that this three-day restriction will create a “cool down” period and encourage communication before the buyer decides to leave negative Feedback. If the buyer still feels the negative Feedback is deserved at the end of the three-day period, there will still be an opportunity to post honest Feedback.
emerald212 wrote:Kyrin wrote:kitsunelady wrote:Wasn’t there some fuss about Ebay changing their policies so that buyers couldn’t be left negative feedback? o_o What ever happened to that?
Really, I didn’t catch that. That would be a good thing, because what is a buyer’s responsibility, to pay, right? So why should they get negatives unless they don’t pay? Once you have paid you should get good feedback.
When I sell, I always send feedback once I’ve been paid. I don’t hold it over the person’s head so that they will give me good feedback through blackmailing them. Not cool.
Kyrin
It’s not blackmail. That’s pretty harsh. I always withhold feedback to buyers until I get it from them first. I do it to make sure they have contacted me if there is a problem to see if I will fix it before they give me negative feedback. You would be surprised at the things I’ve gotten threatened with negative feedback for: clothes not fitting (sizes are in every auction), color not being the same as in the photo on their monitor (photo is of actual item unless it states otherwise, so I don’t know how it could have changed), not getting it within one day of shipping (cause, you know, the post office has instantaneous shipping). If I wait until they give me positive feedback, then I know that everything is okay. If they don’t give me feedback, I know I should contact them to make sure they got the item and that it’s okay. And if it’s not okay, I try to fix it. It’s certainly not blackmail… more like a precaution.
With Ebay changing their rules, I’m sure I’m going to get negative feedback for the stupidist things. That is one of the reasons why I’m closing my eBay store (not Emerald’s Emporium, mind you). I’m not dealing with their unfair rules any more.
Okay, I was just cutting down to bare bones how I see withholding feedback when one participant’s obligation is complete.
Blackmail is the simplest term that comes to my mind to describe it, not that every buyer and seller who doesn’t give feedback until reciprocated, yadda yadda, is withholding so they can use it against the other.
But I see withholding feedback to the buyer from the seller as an indication that the buyer can’t be trusted, so the seller is holding back until they know the buyer won’t give them a negative. So they are holding it over their head, I won’t give you good feedback until you give me one.
It works out just fine if the transaction goes through without a hitch, but it gives the seller retailatory power if it goes badly due to his error and things don’t work out if they haven’t already given feedback. This is where I see the blackmail situation.
In a good faith situation, I feel both parties should give feedback as soon as they have received their goods, so for the seller, when they get their money, and for the buyer when they get their item. If the buyer has met their end of it, why should the seller have the opportunity to give a negative later if something happens to the item shipped and the buyer leaves negative feedback?
I agree that the buyer should make every attempt to contact and resolve any issues before leaving feedback, and it should not be used to notify the seller of a problem. Perhaps eBay should post a reminder of that when asking us to fill out the feedback form, with a window that pops up and says, “Feedback is for fully completed transactions. If you are having a dispute with the seller, please do not post feedback until your problem has been resolved.”
I think that would slow down some of the retailatory feedback wars I’ve seen. And reduce the need for withholding feedback so that a buyer will contact you.
Kyrin
I’ve actually read one of the ebay forum discussions about the feedback changes and no one can agree on when the buyer’s finished their part of the transaction – when they pay for it or after the item is received.
Kyrin wrote:Perhaps eBay should post a reminder of that when asking us to fill out the feedback form, with a window that pops up and says, “Feedback is for fully completed transactions. If you are having a dispute with the seller, please do not post feedback until your problem has been resolved.”
I think that would slow down some of the retailatory feedback wars I’ve seen. And reduce the need for withholding feedback so that a buyer will contact you.
I think this would be one of the simplest solutions to the whole feedback issue on ebay, but of course they won’t think about it.
I agree as well…people just thinking about their actions in general would help too…but well…I dont hold out much hope for that… 🙄
I think both views are valid. I pay right away, but most sellers wait until I leave feedback for them first and some don’t leave me feedback at all (whatever). On the other hand, I see lots of stupid feedback left by buyers and I take the content into consideration when bidding or buying. Too many buyers don’t bother to read the auction description and then blame the seller and give them a bad rating.
lamortefille wrote:I think both views are valid. I pay right away, but most sellers wait until I leave feedback for them first and some don’t leave me feedback at all (whatever). On the other hand, I see lots of stupid feedback left by buyers and I take the content into consideration when bidding or buying. Too many buyers don’t bother to read the auction description and then blame the seller and give them a bad rating.
Yup. This is a problem.
I see soooooo many scammers crawling out of the woodwork and attacking honest sellers, with this. Come on the seller can’t really fight back.
Scnario:
Perfect seller, received $$ and sent out package within the hour. Double and triple packed, insured, and all that. Literally Perfect. Package & contents arrive in Pristine condition, even the post didn’t make a mark on it.
Buyer however claims that it was not the item pictured, Ie that he bought a Mint Peacock Hatching Dragon and got one of those FUGLY knock off’s in red. and it wasn’t packaged right, and was shattered. Has pictures to “Prove” it. and files a dispute, get’s his $$ back and leaves negative feedback. eventually enough of these people have hit to cause seller to have to wait the 21 days. and just keep opening disputes as soon as they get their item, and the $ never even really leaves their bank account.
My Paranoia has even worked out exactly how they got their “Pictures”.That said I could/would understand fully why alot of sellers would stop selling on E-Bay. I however am, or more correctly, will be, a Buyer, and probably never a seller., and be stupid cautious about who/what I buy.
Actually as a seller it is scarey. I’ve found it’s easier for me to leave the feedback when I mail so I can put a shipping date there. Most times when people recieve their item they leave me feedback then. A lot of the time tho I find I have to email them and ask if they recieved the item so I can check it off my list. I wish there was a way that someone had to contact you so you knew they recieved it before the deal was completed ( feedback required after so many wins/buys before you bid on another item)? I have had things get lost ( I do a lot of overseas shipping) and most times if it is lost or they say it is I have to eat it. 🙄
pegasi1978 wrote:Well at least ebay is putting a block on leaving negative or neutral feedback for the first three days after the auction ends. Not that it will help much.
Quote:Why is eBay preventing buyers from leaving negative or neutral Feedback within three days of the end of a listing?
Most negative or neutral Feedback left in the first few days is due to lack of communication between the buyer and the seller. We believe that this three-day restriction will create a “cool down” period and encourage communication before the buyer decides to leave negative Feedback. If the buyer still feels the negative Feedback is deserved at the end of the three-day period, there will still be an opportunity to post honest Feedback.
As for the 3 day rule, that’s all well and good NOW. I have 2 negative feedbacks….
one was from someone playing a game, someone won some cards then 6 hours later leaving feedback saying they were broken. ( post office was really quick that day and how do you break trading cards?)
2nd was from a lady who left it before checking her paypal to see I paid right after the auction. I emailed back and she apologised on the feedback page and gave me the item free. I had bought from her 2 weeks before which was really strange so she should have known I paid. (this was before you could agree to agree or disagree and have the feedback removed, but you still had the negative) But I needed her response on the feedback page. lol
So there you have both a buyer and a sellers view. BUT, I still ended up with 2 undeserved negative feedbacks.
Sometimes it seems we sellers actually sit here and wait on those feedbacks like a junkie waiting on a fix. 🙄purpledragonclaw wrote:e-bay will drive themselves out of business, if they’re not careful.
Doubtful.
There are way more people who utilize eBay than not, even though there are other online auction sites these days. eBay still has the large rep; kind of like Amazon.com in that regard. Plus, it’s the only place to find certain items for less…
I am glad, Kyrin, to hear that you got at least half of your dough back. That seller definitely doesn’t deserve a “neutral”, and should have been online often as s/he was selling something. That’s just bad business. Definitely deserves a negative as the communication was horrible, pack job was horrible, and post-sale deniability over his/her responsibility was horrible.
As a buyer, you paid promptly, and IMO, that’s worth a positive response; it isn’t your fault s/he doesn’t know how to be a decent seller on eBay. And you should be able to leave a negative response; who knows how s/he’ll screw over the next buyer.
Could you notify eBay of your intent to leave negative feedback without retaliation from the seller?
Krysia wrote:purpledragonclaw wrote:e-bay will drive themselves out of business, if they’re not careful.
Doubtful.
There are way more people who utilize eBay than not, even though there are other online auction sites these days. eBay still has the large rep; kind of like Amazon.com in that regard. Plus, it’s the only place to find certain items for less…
I am glad, Kyrin, to hear that you got at least half of your dough back. That seller definitely doesn’t deserve a “neutral”, and should have been online often as s/he was selling something. That’s just bad business. Definitely deserves a negative as the communication was horrible, pack job was horrible, and post-sale deniability over his/her responsibility was horrible.
As a buyer, you paid promptly, and IMO, that’s worth a positive response; it isn’t your fault s/he doesn’t know how to be a decent seller on eBay. And you should be able to leave a negative response; who knows how s/he’ll screw over the next buyer.
Could you notify eBay of your intent to leave negative feedback without retaliation from the seller?
I figure no feedback will hurt just as much, I don’t want to be nasty, he gave me the money I asked for once I put in the dispute with PayPal, rather than making me wait until the deadline. And he was sorry this happened, he just really has no clue about how to sell on eBay properly. More than likely he will never sell again, as this experience was not a good one for him. And I think that would be for the best since he can’t seem to get online to check his messages daily.
Who ever heard of not checking daily? I can’t manage to not check hourly! LOL! Going days would make me crazy.
Kyrin
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