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Cleaning Gunk off my OW- Help!

Home Forums Windstone Editions General Windstone Cleaning Gunk off my OW- Help!

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  • #669126

    I just got a Red Fire Old Warrior dragon in the mail about 2 days ago and when I was first looking him over after taking him out of the box, I noticed he had some strange, rough spots with grey gunk stuck inbetween where his neck starts and the two crevices where his wings start and spread up and out.

    I dont know what it is, at first I thought it was just dust but it dosnt come off when you move your finger along it and its rather rough and pretty thick in there. Any ideas for how I should go about cleaning him? I havnt touched it because I dont want to use the wrong cleaner and hurt him- not to mention its in a tough spot to clean.

    #494447

    #669127

    Contact Windstone…they might want to simply replace him.

    Kyrin

    #669128

    Is it sticky? If it’s just rough, but dry, it may be from the painting process. I have a windstone with a spot like that on it, but it’s not a red fire, so I can’t be sure.

    #669129

    siberakh1 wrote:

    Is it sticky? If it’s just rough, but dry, it may be from the painting process. I have a windstone with a spot like that on it, but it’s not a red fire, so I can’t be sure.

    Yeah thats exactly it, its rough and dry and dosnt want to budge.

    Kyrin wrote:

    Contact Windstone…they might want to simply replace him.

    Kyrin

    Yeah, maybe so. Its too bad though, I wish I could just fix it some how, I’m madly in love with him and dont want to see him go but if that spot isnt going to come off then I dont think I could live with it/overlook it.

    #669130
    KoishiiKitty
    Participant

      if it feels dry but rough, i would say that is pretty normal. that is a harder spot for the air brush to spray paint evenly and so it often is left with a rough feel. my ruby lap has the same thing in the same spot.

      #669131

      KoishiiKitty wrote:

      if it feels dry but rough, i would say that is pretty normal. that is a harder spot for the air brush to spray paint evenly and so it often is left with a rough feel. my ruby lap has the same thing in the same spot.

      Yeah it does feel that way, but its not just the way it feels- there is dark grey gunk all in the crevices. If it just felt funny I wouldnt care at all, but that grey stuff is stuck on there, thats what I’m concerned about.

      #669132

      My ruby has that as well. I just figured it was because they (previous owner)obviously didn’t take care of him and since I didn’t want to use anything too abrasive to get the stuff off I’ve just left him that way. Canned air and q-tips or paintbrush didn’t budge the stuff and I don’t want to try anything harsher for fear of stripping his paint. It reminds me of a thin coat of motor oil sludge. It’s not exactly sticky, but dust has stuck to it. About the same color, too.

      #669133

      Kachina wrote:

      My ruby has that as well. I just figured it was because they (previous owner)obviously didn’t take care of him and since I didn’t want to use anything too abrasive to get the stuff off I’ve just left him that way. Canned air and q-tips or paintbrush didn’t budge the stuff and I don’t want to try anything harsher for fear of stripping his paint. It reminds me of a thin coat of motor oil sludge. It’s not exactly sticky, but dust has stuck to it. About the same color, too.

      Thats strange. Yeah mine couldnt have a been a previous owner sort of thing since I had WolfLodge100 order it for me straight from the factory and she shipped it right to me when she got it.

      #669134

      I figured as much. I’ll be watching with great interest to see if anyone has some tips for cleaning this off.

      I’ve heard stories of people washing their pieces, but I’m not so sure I’m comfortable doing that. I’ve also heard, I think, that some of the rubies’ paint tended to come off easily if rubbed. I wonder if some very mild soap and water on a Q-tip would work for this.

      #669135
      KoishiiKitty
      Participant

        i am pretty positive that what you are seeing is just being of the paint, possibly the clear coat, spraying un evenly because of how difficult the area is. the color is because of the un-eveness of the paint. I am almost positive that just about every ow/lap/ and so on will have the same thing in the same spot. I am sure one of the painters that actualy do the airbrushing can explain better then i though.

        #669136

        It kind of looks like the excess antiquing that one of the batches of VF fledges had. I’m guessing you’re not going to be able to get it off without hurting the paint scheme.

        #669137

        KoishiiKitty wrote:

        i am pretty positive that what you are seeing is just being of the paint, possibly the clear coat, spraying un evenly because of how difficult the area is. the color is because of the un-eveness of the paint. I am almost positive that just about every ow/lap/ and so on will have the same thing in the same spot. I am sure one of the painters that actualy do the airbrushing can explain better then i though.

        But it looks like dust. Like hard, rough, cakey dust that is frozen on there or something. Its got texture, its not just a color. And its pretty obvious too. I dont know what to do.

        #669138
        Jennifer
        Keymaster

          VampireBiscuits wrote:

          KoishiiKitty wrote:

          i am pretty positive that what you are seeing is just being of the paint, possibly the clear coat, spraying un evenly because of how difficult the area is. the color is because of the un-eveness of the paint. I am almost positive that just about every ow/lap/ and so on will have the same thing in the same spot. I am sure one of the painters that actualy do the airbrushing can explain better then i though.

          But it looks like dust. Like hard, rough, cakey dust that is frozen on there or something. Its got texture, its not just a color. And its pretty obvious too. I dont know what to do.

          It looks like dust but is not. Promise!! It’s what happens when the overspray of the clear coat doesn’t get an even coating. I don’t know the exact scientific reason for this but it has to do with the way the aerosoled particles of clear coat gather in an area where they can’t get a thick even coat. This happens to my pieces too, in areas where I can’t get the spray prefect, almost always between the wings. Getting this area to look perfect is very hard. I usually go back in with a brush on gloss coat to go over it.

          There is no way to clean it- it’s not gunk or dust, just part of the painting process of your Windstone. If you are genuinely dissatisfied, you can contact Windstone and they can help you. service@windstoneeditions.com

          Volunteer mod- I'm here to help! Email me for the best response: nambroth at gmail.com
          My art: featherdust.com

          #669139
          yolanda
          Participant

            i would just call Windstone and talk to Susie about it. she may have you send a picture so she or Melody can see what your talikng about.
            they will work with you .if Melody feels that its not supposed to be there she will tell you . and she will look into it if more than one gets reported. she doesnt like her stuff going out thats not done right.
            mistakes happen .things can be overlooked .you should call and find out. or maybe he is supposed to look that way. you wont know till you call.

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