STORE, EBAY, & SHIPPING
- Do you ship outside the United States of America?
- How much is shipping?
- What shipping services are available?
- What payment methods do you accept?
- Do you offer any layaway plans?
- Can you notify me when a store item is back in stock?
- Can you notify me when new items are added to the store?
- Can I run a program to automatically check for new products in the store?
- What do I do if my store or eBay purchase arrives damaged?
- Do you accept returns?
- What is the difference between Limited Edition, Limited Production, Artist’s Edition, etc?
- I saw a Limited Edition, Artist’s Edition, or Test Paint item that Windstone was selling
on eBay, can I buy one direct from Windstone?
REPAIRS, REPLACEMENTS, & OTHER SERVICES
- Do you make repairs?
- How can I repair my Windstone figurine?
- Are replacement felt pads and hang tags available?
- Are replacement boxes or cardboard inserts available?
- Does Melody Pena take commissions?
PAINT-YOUR-OWN WINDSTONES
ABOUT US & MISCELLANEOUS
- How long has Windstone Editions been reproducing Melody Pena’s work?
- Where are Windstone figurines made?
- What are Windstone figurines made of?
- Can I put my Windstone figurine outdoors?
- Which Windstone figurine do I have?
- How do I determine how much my retired Windstone figurine is worth?
- Where can I go to find retired Windstone figurines for sale?
- Is my Windstone figurine signed, and what does the date on it mean?
- How do I clean my Windstone figurines?
- How do I pack my Windstone figurine for shipping or storage?
STORE, EBAY, & SHIPPING
- Do you ship outside the United States of America?
- Yes, we do. If you do not see your country listed when you fill in your name and address in the Delivery Information form (when you reach the Check Out page of the store), please contact us and we will add your country to the list.
- How much is shipping?
- To determine the shipping cost for the item you are interested in, please begin to place an order for it. At check out, fill in the Delivery Information and Billing Information, then press the button that says “click to calculate shipping”. You will see a choice of shipping methods and their costs. Select the one you want, or, if you are not ready to order, press “cancel” at the bottom of the screen. To remove the item from your cart, check the “remove” box next to the item in your shopping cart and press “update cart”.
- What shipping services are available?
- For domestic store purchases, UPS Ground, UPS Air, USPS Priority Mail, and USPS Express Mail shipping is available. For international store purchases, USPS Priority Mail and USPS Express Mail shipping is available. For international purchases 4lbs and under, USPS 1st Class shipping is available.For domestic eBay purchases, UPS Ground and USPS Priority Mail shipping is available. For international eBay purchases, USPS Priority Mail shipping is available. For international purchases 4lbs and under, USPS 1st Class shipping is available.Only USPS shipping services are available for P.O. boxes.
- What payment methods do you accept?
- We only accept PayPal for store and eBay purchases.
- Do you offer any layaway plans?
- No, we do not offer any layaway plans.
- Can you notify me when a store item is back in stock?
- To be automatically notified by email when an item is back in stock, log into our website and click the “Join Waitlist” button, located on the item’s store page.
- Can you notify me when new items are added to the store?
- At this time we have no way of notifying you the instant we add a new product to the store however shortly after a new item is added we usually sent out an email announcement. To sign up for new product announcements (delivered via email), please click here (you will be sent a confirmation email immediately after you subscribe; please be sure to click the link in that email to confirm and activate your subscription).
- Can I run a program to automatically check for new products in the store?
- No, running scripted programs to scan for updates or auto-refresh our store is not permitted due to the huge hazard these programs present to our website. Users found to be running such programs will be blocked and will be unable to access this site. We apologize for this inconvenience.
- What do I do if my store or eBay purchase arrives damaged?
- If you have received a damaged store or eBay item, please contact us immediately with the order number or eBay item name (or listing number) and we will file a claim with the freight carrier and arrange for the item’s return and replacement (or refund). Save all packaging for damaged items. It also helps if you can take pictures of how the item was packed and of the damage. Buyers do not need to pay for return shipping on damaged items.
- Do you accept returns?
- If you have changed your mind about your store or eBay purchase, please contact us within 10 days of the date you received it for return authorization and details regarding conditions for returning items, shipping charges, and re-stocking fees. We will not accept unauthorized returns. Authorized returned items must be in their original unused condition, packed in their original box and packing materials, and received by us within 30 days of purchase.If you have received a defective store item, please contact us immediately with the order number and we will arrange for its return and replacement (or refund). A picture of the defect is very helpful to us. If you have received a defective eBay item, please contact us with the eBay item’s name (or listing number) and we will arrange for its return and repair, replacement, or refund. Buyers do not need to pay for return shipping on defective items.If you have received a damaged store or eBay item, please contact us immediately with the order number or eBay item name (or listing number) and we will file a claim with the freight carrier and arrange for the item’s return and replacement (or refund). Save all packaging for damaged items. It also helps if you can take pictures of how the item was packed and of the damage. Buyers do not need to pay for return shipping on damaged items.
- What is the difference between Limited Edition, Limited Production, Artist’s Edition, etc?
- Regular Production – Regular Production (or just “production”) items are made on a regular basis and are offered for sale through our online store and through our dealers. They are not signed or numbered.Limited Production – Limited Production items are made in very small batches and are only available through our online store. Signed Limited Production items are signed on their felt pads by Melody Pena but are not numbered.Limited Edition – Limited Edition items are made in a set number and are signed and numbered on their felt pads by the Windstone artist who painted them and invented their color scheme (I.e., a Limited Edition of 10 will be signed and numbered with 1/10, 2/10, etc). Currently, Limited Edition items are only available through our eBay auctions.
Artist’s Edition – Artist’s Edition items are available through our eBay auctions and occasionally through the “Special Items” section of our store. They are signed and numbered on their felt pads by the Windstone artist who painted them and invented their color scheme. There is no set number to an Artist’s Edition.
Test Paint – Test Paints are available through our eBay auctions and through the “Special Items” section of our store. They are signed and numbered on their felt pads by the Windstone artist who painted them and invented their color scheme. There is no set number to an edition of test paints. Unlike Limited Edition and Artists Edition colors, a test-painted color could become regular production someday.
- I saw a Limited Edition, Artist’s Edition, or Test Paint item that Windstone was selling on eBay, can I buy one direct from Windstone?
- Limited Edition, Artist Edition, and Test Paint Items are only available through our eBay auctions and through the “Special Items” section of our store. However, we do not sell made-to-order copies of these items.
REPAIRS, REPLACEMENTS, & OTHER SERVICES
- Do you make repairs?
- Windstone does not offer any repair services, nor do we recommend anyone to make repairs.
- How can I repair my Windstone figurine?
- Windstone figurines and candlelamps are made from cast gypsum stone (a form of very hard dense plaster), and they are painted with acrylic paint and sealed with a clear acrylic sealer. Pieces that have been broken off can be glued back on with white glue (like “Elmer’s” or “Weldbond” brands) which absorbs into the plaster and forms a very strong bond. Apply glue to the break, press the pieces together, and wipe off the excess glue with a damp towel. Eyes and jewels can also be glued back in with white glue. Horns will need to be glued in with a strong, clear, 2-part epoxy. Nicks and small chips can be filled in with a spackling paste, and larger missing pieces can be resculpted using a 2-part epoxy clay such as “Magic Sculpt” or “Apoxie Clay”. Repaired or resculpted areas can then be repainted using acrylic paints and sealed with a clear acrylic varnish. A Deco brand gold paint pen can be used to re-paint gold details (you may contact us to receive an almost-used-up gold paint pen to make touch-ups). For more repair tips, please visit the repair section of our forum.
- Are replacement felt pads and hang tags available?
- No, replacement felt pads and hang tags are not available.
- Are replacement boxes or cardboard inserts available?
- No, replacement boxes and cardboard inserts are not available.
- Does Melody Pena take commissions?
- Melody cannot take sculpting or painting commissions, but she does welcome suggestions on new creatures to sculpt and new color schemes to paint. You can post your suggestions in the Ask Melody section of our forum.
PAINT-YOUR-OWN WINDSTONES
- What materials or techniques should I use to paint my Paint-Your-Own Windstone figurine?
- Please click here to download a pdf tutorial on how to paint our PYO figurines. This tutorial includes detailed information on recommended materials and painting techniques.
ABOUT US & MISCELANEOUS
- How long has Windstone Editions been reproducing Melody Pena’s work?
- We began reproducing Melody’s art prints in 1979 and her sculptures in 1984.
- Where are Windstone figurines made?
- Windstone figurines are produced in the U.S.A., right here at our factory in Corvallis, Oregon. Our previous location was in North Hollywood, California until 2008.
- What are Windstone figurines made of?
- Windstone figurines and candlelamps are made from cast gypsum stone (a form of very hard, dense plaster). They are painted with acrylic paint and sealed with a clear sealer. This material can absorb moisture and is for indoor display only.
- Can I put my Windstone figurine outdoors?
- No, not unless you have our “Garden Art” Rock Dragon or Little Rock Dragon figurines (which we are not currently making). Our other figurines and candlelamps are cast in gypsum stone which can absorb moisture. We do not recommend any method of rendering them weatherproof.
- Which Windstone figurine do I have?
- Please check out the Windstone Identification Thread for information on identifying your Windstone figure. If you are still unsure, please contact us with a picture of the item and we will help you to figure out what you have.
- How do I determine how much my retired Windstone figurine is worth?
- Please check out this thread for information on researching the value of your Windstone figure.
- Where can I go to find retired Windstone figurines for sale?
- Ebay is the best place to find retired Windstones for sale. We also have a Classified Ads area on our website for buying, selling, and trading Windstones.
- Is my Windstone figurine signed, and what does the date on it mean?
- Each sculpture by Melody Pena has a date and Melody’s signature engraved onto it. The engraved signature does not make the sculpture “signed”; signed pieces have the artist’s signature on the felt pad. Signed and numbered pieces have a signature and a number on the felt pad.The date is the copyright date, the year that the original sculpture was completed by Melody. This date is not the date on which that particular piece was reproduced by Windstone.
- How do I clean my Windstone figurines?
- We recommend that Windstone figurines be cleaned with a gentle dusting. A clean, dry, soft paintbrush or make-up brush works well for this, as do “canned air dusters”. Do not use any cleaning agents or polishes on your Windstone as that can harm the painted surface. If you have something more difficult to remove than dust, please contact us for assistance. We know of no way to safely clean tobacco residue off of Windstone figurines.
- How do I pack my Windstone figurine for shipping or storage?
- To pack a Windstone figurine, place it in a plastic bag with the hang tag flat against the felt pad at the bottom. Take care that the hang tag does not rest against the painted surface of the figurine as the ink on the tag may stick to it. The plastic bag protects the painted surface from rubbing against the packing materials. If you have the original box and the original cardboard or styrofoam inserts, carefully place the piece back into the box the way it was originally packed (smaller pieces are usually packed in small white boxes and padded with clean newsprint paper). If you do not have the original packing materials, wrap the piece in a thick layer of bubble wrap (for the larger pieces the larger-sized bubbles work best). Wrap the bubble wrap around it in a very thick layer, firmly securing it to itself so that the piece is completely cocooned and you can not feel the edges of the piece through the bubbles. Then place the bubble-wrapped item into a sturdy box with more padding (bubble wrap or packing peanuts) so that it cannot move around. This is sufficient for most storage situations.For shipping, place the boxed item into a second, slightly larger box with packing peanuts on all six sides so that the smaller inner box cannot move around. This is called “double boxing”. Items that are shipped “single boxed” are very likely to arrive damaged, so we always recommend that shipped items be double boxed.For more information, one of our collectors has also written this very detailed guide on how to pack Windstone figurines for shipping.
