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HELP with changing profile info!

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  • #501001
    PhoenixTears
    Participant

      “Fate whispers to the wolf, you cannot withstand the storm; and the wolf whispers back, I AM the storm.”

      #817771
      PhoenixTears
      Participant

        Hi all,
        Over here we are changing several things including passwords, emails, ISPs, etc. I go to my WE account page and try to alter my email address and it asks for password and email, etc. Obviously I’m already signed in when this is happening. But it won’t accept anything new. Tells me my password has wrong characters (both for the old that I just signed in with, and the new I’m trying to change it to) and wrong email, etc.

        How do you change your email address on this board? Guess thats what I’m aiming at. Thank you!

        “Fate whispers to the wolf, you cannot withstand the storm; and the wolf whispers back, I AM the storm.”

        #817772
        Bob

          I have never done this so I’m not sure but it would be good to know

          #817773
          Pegasi1978
          Participant

            Well to change the email, all you have to do is put it in the two email boxes exactly the same and then hit the submit button. You don’t need to enter your password for that.

            As far as changing the password, I’m a little fuzzy on that one since I stay auto-logged in (so can’t remember my password right off the top of my head).

            #817774
            Jennifer
            Keymaster

              Hi!
              Okay, another user is having this problem, and I thought maybe it was an isolated case. Maybe the forum is having some sort of glitch. What exactly does it tell you when you try to change your email address?
              Are you attempting to change your password or leave it the same?

              There might also be text you are missing. Our forum, unfortunately, was designed (not by me!) in a way that in a few areas, the text is white… on a white background! It’s impossible to see. Here is some text you might be missing:

              Edit account settings

              Username:
              Length must be between 3 and 20 characters.

              E-mail address:

              Confirm e-mail address:
              You only need to specify this if you are changing your e-mail address.

              New password: (Use this only if you want to change your password)
              Password must be between 6 and 30 characters long and must contain letters in mixed case.

              Confirm password:
              You only need to confirm your password if you changed it above.

              Current password:
              You must confirm your current password if you wish to change it, alter your e-mail address or username.

              If you are following the directions it gives as seen above and are still getting an error, please let me know what it is so I can try and troubleshoot it.
              I cannot replicate the error myself, but I think that’s because I have Administrative privileges.

              Volunteer mod- I'm here to help! Email me for the best response: nambroth at gmail.com
              My art: featherdust.com

              #817775
              PhoenixTears
              Participant

                OK, sorry this has taken me so long Jen, but you know… life. I will try your directions to the letter with the new password you emailed me. All I ever wanted to do was change the email address to this account. All the fields you listed above I have always been able to see.

                What got me into trouble was I went and put in the new email address, then I thought I had to do a new password, confirmed it, etc. Then I was locked out. I’m going to try to do the email change right now. If I don’t come back here and post that all went well, that means I got locked out again and will have to email you.

                Here we go…

                “Fate whispers to the wolf, you cannot withstand the storm; and the wolf whispers back, I AM the storm.”

                #817776
                PhoenixTears
                Participant

                  OK, I see what happened. The first time I tried this, it just locked me out. Then doing it again now, it says I was locked out and needed reactivation. Checking my email (that I changed it to), there was a reactivation link in it. Clicking it allowed me to sign back in.

                  Now, I’d like to change the password to something I can remember best. Hopefully it won’t fiddle with me again but if I don’t come right back here, you’ll know I was locked out and have to email you.

                  Here we go…

                  “Fate whispers to the wolf, you cannot withstand the storm; and the wolf whispers back, I AM the storm.”

                  #817777
                  PhoenixTears
                  Participant

                    OK, password and email have been successfully changed. Thank you for your help, Jennifer!

                    Now, if the darn avatar (which I did not change) would just appear for pete sake! I know, that has nothing to do with WE, but to do with my host. First time it hasn’t appeared but that’s alright. I’m sure it will again sooner or later.

                    Thanks!

                    “Fate whispers to the wolf, you cannot withstand the storm; and the wolf whispers back, I AM the storm.”

                    #817778
                    Jennifer
                    Keymaster

                      Glad we got you fixed up! Sorry you had trouble.

                      Volunteer mod- I'm here to help! Email me for the best response: nambroth at gmail.com
                      My art: featherdust.com

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