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I just got contacted by a seller telling me not to buy from her anymore, because I gave her a neutral rating (for good reason, the item was in worse condition then described).
I’m very confused she was telling me how rude I was and I don’t think I was being rude???? She kept her money, and I kept the item I don’t see how this was a problem here. She also said it would have looked the same if I got it factory direct. No…
I paid, I waited a month for an item that didn’t list any ‘injuries’ and when I get it, there’s permanent marker and whiteout…
So ya, I didn’t give her a good rating. And I was judged based off of my rating alone.. I think. Maybe I was rude, I don’t know, but from her response I don’t think I want to apologize for my rating.
I’s very confused. Not mad, just really confused I don’t know what I did wrong!!!! I’m new to this ebay thing I thought if you got an item in less then described condition then you are within rights to give a not so great rating. Am I wrong here????
I didn’t want to return it because I had waited so long… and it wasn’t *bad* just not in described condition.
Sorry this is long can someone please tell me what I did wrong to make her randomly snap at me??????
You did nothing wrong. The seller is a butthead. Now that Ebay doesn’t let the seller leave negative feedback, the seller is probably going to lose a bit of his rating.
Either way, you did nothing wrong. Care to share who the seller is?I think I would have left the same feedback you did, Dragon87. Many people in your position would have left a flat out negative, even. I’m not sure how a seller could think that the very slow shipping of an item in imperfect condition warrants a good rating for them 😕
Well, you do have a point: if the item was described as having no marks and then you discover marker and white-out on it, then that does constitute an inaccurate auction description. It’s always possible that the seller has poor vision and genuinely didn’t see the marks. Waiting a month for delivery is a long time, but if they wrote and said they were having trouble getting it into the mail then at least you knew what was going on, and waiting wouldn’t be quite so bad. Stuff happens sometimes, and getting to the PO isn’t always easy. If on the other hand they didn’t write, then that was very inconsiderate of them. 🙁
Everyone has different feelings about how perfect they want their collectibles to look. Some folks are more selective than others (I’m probably too picky 😳 ). Most Windstones I’ve gotten on eBay have been as described, but I do have a few that had vague descriptions, and sure enough when they arrived I discovered they had chips. I’m sure I drive sellers bananas with my incessant questions: “Does it have any scratches, chips, cracks, repairs, or discolored areas? Does it smell like smoke?” I’ve had a few sellers get kind of mad about being questioned. But asking is the only way to cover yourself as a buyer.
Buying on eBay is really tough because you have to go by photos and photos just don’t always tell the whole story. When I was buying Breyers off of eBay, I would stare at the photos for ages trying to decide if the piece really was as described. I did get burned a few times. Usually I wanted the piece badly enough to keep it anyway, and for the most part I didn’t bid very aggressively on anything I couldn’t be 100% sure of. So I have a small selection of somewhat rare horses with horrendous damage that reduces their value to about zip, but at least I got them for cheap. 😛
Leaving neutral feedback is not a crime. If the damage is enough that you feel the item was not correctly represented, then leaving neutral feedback is a polite way of dealing with it. Negative feedback is another critter entirely; even with the times I’ve gotten burned, I only left negative feedback once, and that was on the occasion that I asked about damage and the seller lied outright. I can see a seller being very cross about negative feedback. But getting upset about neutral suggests that the seller truly doesn’t understand about the marks you found on the Windstone. (Or else they’re having a really bad day and you got caught in the crossfire.)
I don’t know the whole story, of course, but from what you’ve described I don’t think you did anything wrong. It would have been different if negative feedback had been involved. But in this case, it likely was a matter of messed-up communication and the seller not understanding that small marks on a piece do matter. I’m really sorry that this happened to you. 🙁 But the error was the seller’s, not yours, and I think they overreacted to the neutral feedback. Perhaps they do protest too much? 😕
I think that since the seller can’t retailiate, emailing you is her only way to get back at you. I suggest you forward that email to eBay. They should know that you are getting harrassing emails from a seller for leaving deserved feedback, I wouldn’t reply to her, but she is in the wrong here.
I imagine we will all see more emails coming from sellers when we leave feedback they don’t like. Since they can’t retailiate. I bet you this seller is one of those who gives what she gets before the change, even though the buyer did their end, which is just pay.
I personally don’t understand why a buyer should ever get negative or neutral feedback unless they don’t pay, or pay late, other than that, any negative or neutral I see a buyer get is suspect, and I usually back up and see what the seller’s feedback from them was and find it matches.
Kyrin
You did nothing wrong the seller is wrong to jump all over you for feedback you felt was honest. I have only left a negative feedback one time but the seller never left any feedback for me.
The item I won was a white emperor dragon and I waited 45 days to get it. EBay gave me the telephone no. for the seller and when I called the no. it was disconnected . I sent multiple emails and received no reply or a run-around. After filing a claim I received the dragon over-night special delivery 2 days later.
Did you give the seller a chance to make it right before you left feedback? Like writing her and asking for a refund or a partial refund? If you just got the item and left neutral feedback without contacting me first, I would be mad, too. Since sellers have no recourses now for negatives and neutrals, a buyers communication is more important than ever.
But Ski.. you’re perfect. No one would ever complain about your auctions. 😀
I was going to ask the same questions, skigod! Normally I communicate all known issues with the seller if an item arrives not as described in the auction, and I give them every opportunity to make it right with me. I think the neutral feedback was the correct way to go, but only if you exhausted every avenue of trying to make things right with the seller first.
Oh, and by the way, I love your new name, ski! “Pink Princess!” And yours, Snap: “Get in the van!” You’re not the boss of me! You’re fooling with the names again!
Come here little girl.. want some candy? Get in the van.
😆
Oh, and you ALWAYS listened to your parents. 🙄
Snapdragon wrote:But Ski.. you’re perfect. No one would ever complain about your auctions. 😀
I actually have. A wizard I sold was missing a crystal and I never even noticed. I offered a partial refund and all was fine. 😉
“get in the van’ HA! 😆
I did send an email before I left the feedback, but I guess it got lost in cyberspace, I waited, then left feedback. I never got a reply until I left the feedback. My guess is it got lost in cyberspace.
She claims that the marker was from the store she bought it from (why they would do that is beyond me) but I will try calling them tomorrow (it’s in Florida ouch) and if they cop up to doing this then I will apologize, because something that I thought was her fault would not have been.
However, I am insulted by her deciding I am a bitch based on emails alone. She stated that she ‘doubted’ I would apologize when I found out the truth. Ouch. However I understand where she is coming from.
However, it is a Sunday, and most places are closed today. If I get no reply from the place tomorrow, or they deny that they mark the statue, then I don’t apologize. Simple as that.
(I won’t list the person on here, as that can be constituted as slander. I looked at her feedback and everyone else was happy with her so I’m assuming I’m an isolated incident.)
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