Has this happened to anyone else?

Wow,what about the rest of your order?

Shame the banks don’t say,oh just go ahead and keep it 😁

I have had the craziest unasked for Amazon order.  About two years, I had ordered some books and Christmas presents; there was a mix of items like music, movies, and odd and ends.  So many different departments.  I got all my items and ANOTHER box that was HUGE.  Addressed to me, arrived same time as my other packages.  I opened it up and it was four boxes of collection bags for a breast milk pump… I am not nor have I ever been lactating.  When I contacted Amazon, they said someone must have ordered them for me… I told them “hell no” and eventually with a half a dozen emails mostly in English, they told me to say I was returning another item and use that return label to return the breast milk bags.  They said they would understand it was not the actual item being returned.  I did this, then got a refund for the item we were pretending I would return.  I contacted Amazon again and they wanted some strange authorization to recharge me since they refunded the initial cost of a legit item I did get; it didn’t look normal so I promptly ignored the request.   Now I’m scared to email them about anything, cause who knows what they will send me!!!

I don’t have any stories, but I do have some inside experiences that might explain how things can easily get messed up.
I use to work for the online shipping department, of all places, walmart. I was part of the original party at this particular building, so I knew the most and had to fix everyone’s mistakes even though I was neither a manager nor getting paid for it (I had to play backup manager as well).

Other workers would somehow put completely wrong labels on the boxes not for that customers. If we caught it in time, we could fix it… but guaranteed we didn’t always catch it (or the person that did it didn’t say anything for whatever reason). They’d then send the proper items in another box. Sometimes items were left out a box, and I had already unloaded the pallet onto the fedex truck so there was no hope in finding it… so we’d send out a second box with the missed items (and no telling if extras found their way into those boxes).
Orders constantly had missing items. Or extra items. If we had new people that didn’t pay attention, yes, orders got items they didn’t order or didn’t get items they ordered. Sometimes it wasn’t even the new people! There was, oh, 4? people that were extremely vigilant in everything they did… so it was only them on a regular basis that you’d hear “Uh. Where’s -this missing item-“/”This -item- isn’t even in the order! Why’s it here! What order is missing it?” but there were “not new” people that just didn’t pay attention to anything they did and made the same mistakes as the newbies.

Sometimes we’d prepackage several boxes at once. GENERALLY, it was only the above “oh 4” people doing it, but I’ve caught others trying to as well. Prepackaging the boxes was “dangerous” in the sense that we weren’t checking the items that went into the boxes, so missing/extras would go undetected. Now, those that did it (myself included), would actually remember what was prepackaged so it wasn’t much an issue (can’t tell you how many times I got the item list for the 5th prepacked box I was working on and saw an item that I know I didn’t pack on that list)… but those other people trying to emulate us? Who knows. Enter missing/extra items.

On the multiple box note, I’ve had up to 15 boxes going at once. Generally in this case it’s the same item, or near same item (I never want to see another ipad in my life. Packing 50 in an hour isn’t fun) so it’s not a huge deal. Unless it is the ipads and 15 of those 50 orders had a different color/type/memory than the others then yeah it could get messy quick.

The one label mishap I did have, and I caught it right away, was I put a label for a single order of earbuds on a giant box that had a kids toy in it LOL I was confused for a hot minute before I looked at the papers hahah. That’s what happens when you’re expected to do almost everything while maintaining packing speed and making sure the new people aren’t messing up even worse.

So if you ever get anything, or don’t get something, think of this hahah.

I can’t say I’ve had that particular problem with Amazon but I have had damaged items come rather frequently. The company has gotten so big they’re basically swimming in “holy crap what do we do” while dealing with TONS of online orders a day. Not that it excuses anything. I once had a big, hardcover artbook that had to be replaced three times just to get one that didn’t come badly damaged (still had some minor damage) due to the skimpy (one bubble packet) padding they put into the box. -_- And just the other day my sister got in a dvd which you could hear rattling inside it’s sealed container; the replacement came with a puncture in the back cover/plastic (and it was pretty obvious that it was a repackaged used dvd not new).

At least I can throw a token comparative experience into the pond to match your recent shipping oddness: I got a phone in the mail on Monday. One I didn’t pay for, and didn’t order. Can anyone say fraud? Took it to the local verizon store only to be told I had to go to a corporate store, which helpfully gave me a return shipping label and a number to call. Tonight I spent almost two and a half hours waiting on the phone only to have the woman who picked up in the fraud department disconnect me. T_T In the words of Homer Simpson: urge to kill, rising. Called back and the customer service lady pushed the process through for me (thankfully). Now I get the added bonus of watching my bank/credit assets like a hawk for awhile as well as having my SSN on fraud alert just in case. Fun times.