Please email Susie Kickstarter Questions (REVISED 7/27/18)

Home Forums Windstone Editions Windstone Store Discussion Please email Susie Kickstarter Questions (REVISED 7/27/18)

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  • #1541319
    Susie
    Keymaster

      I know that most people who got today’s (July 20th’s) Kickstarter Update may  have questions!  Please email me, susie@windstoneeditions.com.

      I am not available to answer email during the weekend and Mondays can be busy,  I will answer email as soon as I can!

      Here are some quick answers to some of the Kickstarter questions I’ve been receiving:

      I must give the special Rewards page Power manually – please email to request it as per the Update instructions and I’ll do so as soon as I can (but not during the weekend) – your Windstone user name will help me find you in our data base – its o.k. to use a different email for Windstone and for Kickstarter.

      You need to have a Windstone Editions account to receive the special Power (if not registered already, the link is the little “register” word above which sometimes gets covered up by the newsletter sign up banner!).

      Kickstarter Backers must be logged into our Windstone website to see the Kickstarter Rewards page (and if you are using a phone, the log in button is hiding in the “menu” – press “menu” and scroll down to find it).

      When you place an order for a Reward through the special Kickstarter backers page you will be charged shipping for it.  If at the end when we are shipping rewards we find that you’ve overpaid for shipping, we will refund the excess.

      We are not shipping the rewards yet.  – As of July 26th We are ready to begin processing and shipping Poad rewards ahead of Sir Garlen and the Books.  This may require some additional shipping charges.  This is going to be a slow process so that we get everyone’s order right!  We won’t ship your order unless you email SUSIE and you hear back from her – susie@windstoneeditions.com.  Please do not make a request to ship early in any other place (Susie cannot see Kickstarter Messages and rarely sees messages on the forum or facebook – email her directly at susie@windstoneeditions for best results!).

      If rewards sell out there is no worry – we will make more of them.  As of July 27th, Melody still needs to paint more Mini-Bean Poads in Grab Bag and Albino colors.

      The books are not printed yet and Sir Garlen is not ready yet.

      Email questions and requests to susie@windstoneeditions.com or to service@windstoneeditions.com and I’ll reply as soon as I am able!

      Thank you!  Have a wonderful weekend!

       

      #1541338
      Bodine
      Participant

        Bless your big heart😉💝

        Every act matters.No matter how small💞
        (Wanted......Brimstone Lap)
        Male Hearth....one day🤞Dream on.

        #1541344
        Ela_Hara
        Participant

          Thanks Ms. Susie! This is very helpful.

          IN SEARCH OF MY NEXT GRAILS:
          Zeppard Adult Poads
          Kickstarter 'Rainbow Tiger' Bantam Dragon

          *~*~*~* Ela_Hara: The DragonKeeper *~*~*~*
          *** Come visit me on deviantArt at http://ela-hara.deviantart.com

          #1541346
          etruscan
          Participant

            Yes, it is.  I wish I had seen all the answers before emailing Susie with a question …

            #1541505
            Susie
            Keymaster

              Bumping this up because I’ve revised it a bit!

              Remember:  If you’ve any communication to make with us about your Kickstarter Rewards:  email to susie@windstoneeditions.com

              If you put a question or a request somewhere else I may not see it.  Thank you!

               

              #1542044
              LZ
              Participant

                For how long will the special add-on page be available to kickstarter backers, if we want more Poads?

                Looking for...

                Sitting young oriental dragon koi gold and white

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